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Everbridge IT Alerting logo

Everbridge IT Alerting

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zenduty logo
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
Incident Management Software

4.5 2,074 user ratings

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Overview

Description Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting. Read more PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more
Pricing Options
  • Free Trial Available
  • Starts at $5.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $10.00. Offers Custom plan.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    77%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    64%
  • Popularity
    99%

Features

Total Features
12 Features
6 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
    Safety Management Precautionary measure to ensure the risks are estimated and mitigated
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 9 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
      Safety Management Precautionary measure to ensure the risks are estimated and mitigated
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.5/5 2,074 user ratings
    Ratings Distribution
    Not Available
    • Excellent

      56.7%
    • Very Good

      38.9%
    • Average

      4.2%
    • Poor

      0.1%
    • Terrible

      0.1%
    Review Summary
    Not Available

    PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

    Pros & Cons
    • Incident prediction engine for proactive response planning
    • Intelligent context for quick root cause identification
    • Autopilot AI for optimal resolution path identification
    • May require additional customization for complex setups
    • Limited reporting capabilities compared to some competitors
    • Real-time monitoring and alerting for proactive issue identification
    • Machine learning for incident context and recommendations
    • Extensive integrations with external applications for seamless collaboration
    • Can be expensive for small teams or startups
    • May require additional training for optimal utilization
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $5.00. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $10.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Starter $5.00 $6.00 per user / month

    Growth $14.00 $16.00 per user / month

    Enterprise $21.00 $25.00 per user / month

    Starter $10.00 $10.00 per user / month

    Team $29.00 $35.00 per user / month

    Business $39.00 $47.00 per user / month

    Digital Operations Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshot Cut down on noise
    + 4 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Bangalore, India Founded in: 2019 Located in: San Francisco, California
    Contact Details

    +91 9702319333

    https://www.zenduty.com/

    1-650-989-2965

    https://www.pagerduty.com/

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