76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details. Read more | Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. Read more |
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SW Score & Breakdown |
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
4 Features
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5 Features
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Common Features for All |
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Monthly Plans
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Telax Custom |
Connect First Custom |
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Screenshots |
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Company Details | Located in: Ontario, Canada | Located in: Colorado, United States |
Contact Details |
647-277-1000 https://telax.com/ |
+1 (866) 929-1390 https://www.connectfirst.com/ |
Social Media Handles |
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