Calabrio One vs Five9 Comparison

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Calabrio One

Call Center Software

4.3 404 user ratings

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Five9

Contact Center Operations Software

4.1 905 user ratings

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Overview

Description	It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more	Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. Read more
Pricing Options	Free Trial Not Available Calabrio One Offers Custom plan.	Free Trial Not Available Five9 Offers Custom plan.
SW Score & Breakdown	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 86% Reviews 81% Momentum 62% Popularity 82%
SaaSworthy Awards	Not Available	# 2 Most Worthy # 5 Fastest Growing

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.3/5 404 user ratings	4.1/5 905 user ratings
Ratings Distribution	Excellent 42.3% Very Good 43.5% Average 12.7% Poor 0.5% Terrible 1%	Excellent 41.6% Very Good 37.2% Average 14.2% Poor 3.1% Terrible 3.9%
Review Summary	Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations.	Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.
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Pricing

Pricing Options	Free Trial Not Available Calabrio One Offers Custom plan.	Free Trial Not Available Five9 Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Calabrio ONE Custom	Outbound Custom Inbound Custom Blended Custom
	View Detailed Pricing	View Detailed Pricing

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	View All Calabrio One Alternatives	View All Five9 Alternatives