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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Capacity
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| Description | Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. Read more | Astute Agent software is a platform used to automate works amongst agents to manage business. The software using natural language processing and Omnichannel support to manage customer emails, reviews and send responses to agents. Detect issues with real-time alerts to improve customer experiences. It offers a secure compliance platform with consumer data protection regulations, and insights. Customer Service Desks, Small and Medium companies make use of the software. Read more | Introducing Capacity, ultimate solution to the never-ending chaos of information overload. Imagine a world where team is no longer wastes valuable time sifting through endless emails, playing phone tag, or getting interrupted with constant shoulder taps. With Capacity, can revolutionize the way to work by empowering team with instant access to the knowledge they need to do their best work. With cutting-edge technology, can automate processes and streamline the workflow, delivering a single, intuitive dashboard that puts all organizational knowledge right at fingertips. No more wasting precious minutes searching for that critical piece of information buried deep within an email thread. With Capacity, can access the knowledge need to excel, instantly. Join the ranks of successful professionals who have already experienced the transformative power of Capacity. Its known that professionals like to depend on accurate and reliable information to make critical decisions. That's why Capacity is designed with the utmost commitment to accuracy and security. The prioritize data integrity and protect sensitive information, giving peace of mind while focus on achieving more. Empower team with the tools they need to thrive, and watch as efficiency, productivity, and innovation soar to new heights. Don't let information overload hold back any longer. Embrace Capacity, the game-changing solution that brings clarity, continuity, and cohesion to the organization. Experience the future of work, today. Read more | ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more |
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| SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Most Popular # 1 Most Worthy |
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Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs |
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Easy to Use Interface, Knowledge Base, Excellent Customer Service, Helpdesk Limited Reporting Functionality, Lack of Integrations, Time Consuming Setup, Slow Platform |
Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians |
| Review Summary |
Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable. |
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Capacity is a user-friendly platform that provides comprehensive support solutions, centralizing knowledge and streamlining communication. Users appreciate its ease of use, the robust knowledge base, and the effectiveness of the chatbot in answering questions and managing tickets. While some users find initial setup time-consuming, they commend the platform's continuous improvement and the responsiveness of the support team. The ability to automate routine tasks and provide self-service options is a key benefit, allowing teams to focus on more complex issues. |
Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Small Business $9.00 $15.00 per user / month Medium Business $29.00 $35.00 per user / month Large Business $49.00 $59.00 per user / month Enterprise $69.00 $85.00 per user / month |
Growth $49.00 $49.00 per user / month Professional $99.00 $99.00 per user / month Enterprise Custom |
Service desk plus Custom |
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Zendesk Chat
4.5 Based on 432 Ratings 
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| Company Details | Located in: Bratislava, Slovakia Founded in: 2011 | Located in: Columbus, OH | Located in: University City, Missouri Founded in: 2017 | Located in: Pleasanton, CA |
| Contact Details |
+421 2 33 456 826 https://www.liveagent.com/ |
Not available https://www.astutesolutions.com/products/astute-agent |
(314) 502-9412 https://capacity.com/ |
+1 (888) 900-9646 https://www.manageengine.com/products/service-desk/ |
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