MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Vonage Contact Center |
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Aloware is a sophisticated, AI-driven cloud-native phone system and contact center platform designed to enhance customer communications for sales and support teams. By integrating seamlessly with top CRM systems such as HubSpot, Salesforce, Zoho, and Pipedrive, Aloware facilitates direct calling and texting from the CRM while providing access to essential phone and deal data. The platform aims to improve response times, automate repetitive tasks, and ensure compliance with telecommunications regulations, delivering efficient communication solutions. Aloware offers a diverse range of products, including Contact Center, Business SMS, Local Presence, AI Agent, NumberGuard, and Compliant Calling. Its key features encompass a Power Dialer, IVR (Interactive Voice Response), Call Routing, Click-to-Dial, and Conversation Intelligence. Furthermore, Aloware’s AI capabilities streamline operations through continuous assistance, with AI Voice Agents managing call traffic and AI SMS Chatbots automating lead qualification and outreach. The platform also provides real-time voice analytics, sentiment tracking, and automated call summaries, thereby enhancing productivity. Ultimately, Aloware empowers businesses to scale operations effectively, optimize agent performance, and maintain real-time visibility into performance trends, ensuring a significant impact on customer engagement and operational efficiency. Read more | Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences. Read more | Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality |
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Seamless Salesforce Integration, Reliable Call Quality, Customizable Call Routing, Comprehensive Reporting Outdated Interface, Confusing Admin Portal, Limited VBC Integration, Occasional Technical Issues |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice. |
MXIE users commend its ease of use, reliability, and feature-richness. They appreciate its user-friendly interface, straightforward call routing and voicemail features, and integration with productivity tools. Moreover, users find the system dependable, with minimal downtime or call quality issues. They also value the wide range of features available, including video conferencing, collaboration tools, and advanced call analytics. However, some users have reported occasional integration challenges and a learning curve for new users. Additionally, a few users have mentioned limited customization options and varying customer support experiences. |
Users generally view Vonage Contact Center (formerly New Voice Media) as a robust, reliable solution for managing inbound and outbound calls, particularly in conjunction with Salesforce. They praise its ease of use, seamless Salesforce integration, and the ability to customize call flows. However, some users highlight limitations, including a dated user interface, clunky call architecture, and occasional technical issues. While customer support is widely commended, concerns regarding reporting capabilities and slow dialers are also raised. Overall, the platform offers valuable features, but users acknowledge a need for ongoing improvements and a more intuitive user experience. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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iPro + AI (Human Agent) $40.00 $40.00 per user / month uPro + AI (Human Agent) $70.00 $70.00 per user / month xPro + AI (Human Agent) $100.00 $100.00 per user / month AloAi SMS Bot (AI Agent) $0.05 $0.05 Per Conversation AloAi Voice Agent (AI Agent) $0.20 $0.20 Per Conversation |
Zultys MXIE Custom |
Express Custom Essentials Custom Select Custom Premium Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Scottsdale, Arizona - 85254 Founded in: 2017 | Located in: Sunnyvale, California | Located in: Holmdel, New Jersey | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
(855) 256 2001 |
+1 408-328-0450 https://www.zultys.com/products/unified-communications/mxie-software/ |
+1 844-324-0340 |
+1 415-418-7506 |
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