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Teloz

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VoIP Providers

4.7 136 user ratings

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Aloware

Contact Center Operations Software

4.3 549 user ratings

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Overview

Description Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more Everything your team needs to connect better with prospects, customers and with each other. Set up your cloud PBX in minutes. Add numbers and users in one click. Make unlimited calls to 110 destinations. Integrate with leading CRM and Helpdesk tools. Call center tools, supervision and coaching features. Video conferencing and group messaging. Read more Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities. Read more
Pricing Options
  • Free Trial Available
  • Starts at $30.00. Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $250.00. Offers Free-forever plan.
SaaSworthy Awards # 3 Fastest Growing # 8 Most Popular
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Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.2/5 1,555 user ratings
4.7/5 136 user ratings
4.3/5 549 user ratings
Rating Distribution
  • Excellent

    67%
  • Very Good

    15.4%
  • Average

    4.1%
  • Poor

    2%
  • Terrible

    11.5%
  • Excellent

    76.5%
  • Very Good

    19.1%
  • Average

    1.5%
  • Poor

    1.5%
  • Terrible

    1.5%
  • Excellent

    55.4%
  • Very Good

    31.3%
  • Average

    7.1%
  • Poor

    3.8%
  • Terrible

    2.4%
User Sentiments

    User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility

    Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies

    Ease of Use, Intuitive Interface, Comprehensive Call Management, Seamless CRM Integration

    Inconsistent Call Quality, Mobile App Issues, Occasional Technical Glitches, Limited SMS Functionality

    User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features

    Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality

Review Summary

Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.

Ringo Users consistently praise Ringover's ease of use and intuitive interface, particularly for call management and integration with CRM systems. They appreciate the platform's mobile app and the ability to make international calls at reasonable prices. However, some users report occasional connection issues and technical glitches, along with concerns about customer service responsiveness. Pricing and billing transparency are also cited as potential issues, with some users feeling misled about subscription options. Overall, Ringover appears to be a solid VoIP solution with a strong user experience, but potential improvements in customer service and billing practices would be beneficial.

Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $30.00. Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $250.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Essentials $30.00 $30.00 per user / month

Professional $50.00 $50.00 per user / month

Custom Custom

Smart Others

Power Others

Enterprise Custom

Free Free

Business $250.00 $250.00 per month

 
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Vendor information

Company Details Located in: New York, New York Founded in: 2014 Located in: Atlanta, Georgia Founded in: 2005 Located in: Encino, CA - 91436
Contact Details

+1 888-240-6923

https://aircall.io/

+1 470 634 8800

https://www.ringover.com/

+1 818-740-5020

https://aloware.com/

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