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Inmoment

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Advize.ai logo
Text Mining Software

5 1 user ratings

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cx Moments logo
Text Mining Software

4.7 4 user ratings

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Overview

Description Advize is cloud-based software that integrates customer information throughout the customer journey to provide useful information and automate the customer's revenue-generating personalized experience, reducing traffic and improving customer satisfaction. The customer-relationship-management software uses custom templates to enhance feelings and topics based on qualitative feedback from customers. In this way, users can see what is important to their customers, what they want and why, without having to read all comment manually. Another exciting thing about the CRM software is that it enables the automation of personalized user experiences, using Natural Language Processing (NLP) to segment customers according to who they are, automating the best actions offering customized experiences and NLP programs. Learn how to close the feedback cycle and improve customer satisfaction. The CRMS real-time data-driven approach automatically detects anomalies, alerts users and allows detection of new trends. Satisfaction, sentiment, and other results are combined with Voice of Customer (VoC) data to identify the issues that have the most significant impact on customer growth. Information can be shared across the organization to foster a culture of customer-centric cooperation. Read more Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more
Pricing Options
  • Free Trial Available
  • Advize.ai Offers Custom plan.
  • Free Trial Available
  • Starts at $299.0. Offers Custom plan.
SW Score & Breakdown

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    68%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    77%
  • Momentum
    69%
  • Popularity
    71%

Features

Total Features
6 Features
3 Features
Common Features for All
    Audience Analysis Allows to monitor customer feedbacks in real-time
    Competitive Analysis Monitors activities of competitive products and services
    Document Classification Classifies structured and unstructured document based on analysis
    Multi-language Support Available in multiple languages to support global customers
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Segmentation Groups and segregates audiences based on defined criteria
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
  • + 3 More - Show Less
    • Audience Analysis Allows to monitor customer feedbacks in real-time
      Competitive Analysis Monitors activities of competitive products and services
      Document Classification Classifies structured and unstructured document based on analysis
      Multi-language Support Available in multiple languages to support global customers
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Segmentation Groups and segregates audiences based on defined criteria
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    5/5 1 user ratings
    4.7/5 4 user ratings
    Ratings Distribution
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      72.7%
    • Very Good

      27.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Advize.ai Offers Custom plan.
    • Free Trial Available
    • Starts at $299.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Enterprise Custom

    Starter Plan $299.00 $299.00 per year

    Enterprise Plan $599.00 $599.00 per year

    Corporate Plan Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Advize : Theme Analysis screenshot
    + 2 More
    Not Available
    Videos Not Available Video Thumbnail

    Vendor information

    Company Details Located in: Vancouver, British Columbia Located in: Dublin, Ireland
    Contact Details

    Not available

    https://www.advize.ai/

    Not available

    https://www.cxmoments.com/

    Social Media Handles

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