SAS Text Miner vs Cx Moments Comparison

Remove All ADD PRODUCT SAS Text Miner Cx Moments	77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SAS Text Miner Text Mining Software (2 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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SAS Text Miner Text Mining Software (2 Ratings)

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Cx Moments Text Mining Software (11 Ratings)

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ADD PRODUCT	77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SAS Text Miner Text Mining Software (2 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Cx Moments Text Mining Software (11 Ratings)
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Cx Moments

Text Mining Software (11 Ratings)

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Overview

Summary

It is one of the best text mining software to easily analyze text data from multiple sources. It has high-performance text mining feature which quickly evaluates data from large set of data collections. In addition, you can classify analyzed data by using automatic boolean rule generation feature. It has flexible entity options, that allows you to choose predefined entities or you can even create custom entities for event extraction. Along with this, it’s text importing feature allows you to import any text document by using an interactive interface. It provides support for multiple languages and selects language based upon input variables. ..show more

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time
Built-in Library Gives instant access to past customer conversations that is stored in library
Competitive Analysis Monitors activities of competitive products and services
Document Classification Classifies structured and unstructured document based on analysis
Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations
Import-Export Option Allows import/export of data as PDF,PNG,HTML files
Multi-language Support Available in multiple languages to support global customers
Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
Segmentation Groups and segregates audiences based on defined criteria
Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Cary, USA /+1-800-727-0025

Dublin, Ireland

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	SAS Text Miner Custom SAS Text mining software lets you easily analyze text data from the web and different sources. Features include High-performance text mining procedures Team profiling Automatic Boolean rule generation User-friendly, flexible interface Integrated document filtering Visual analysis of results Flexible options Interactive text importing interface Native support for multiple languages SAS provides software custom-tailored for different clients. Contact SAS vendor for pricing and payment options View Price Page	Starter Plan $299 /Year Features Volume of customer interactions: Up to 10,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: 1 Number of data sources: 1 data source Data retention policy: Cx Moments Standard Enterprise Plan $599 /Year Features Volume of customer interactions: Up to 20,000/month Pre-configured dashboard: Basic Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 12 months Helpdesk Support metrics and status: Standard metrics Number of users: Up to 10 Number of data sources: Up to 2 data sources Helpdesk tagging: Zendesk Support & Freshdesk Data retention policy: Cx Moments Standard Corporate Plan Custom Features Volume of customer interactions: Unlimited Pre-configured dashboard: Unlimited Self-service AI-assist topics: Unlimited Sentiment Analysis Configurable reporting History of customer support interactions: Up to 24 months Helpdesk Support metrics and status: Any custom metrics available Number of users: Unlimited Number of data sources: Unlimited Helpdesk tagging: As enabled by Helpdesk's API AI+ topics Multi-lingual support SSO integration VPC and On-Prem deployment Custom data source integrations BI Integration Data retention policy: Customizable View Price Page

Compare SAS Text Miner vs Cx Moments

SAS Text Miner

Cx Moments

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES