Home/Text Mining Software/Kapiche vs Cx MomentsUpdated on: March 29, 2024

Compare Kapiche vs Cx Moments

71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Kapiche is an enhanced text analysis tool used to improve your customer satisfaction. It is an unbiased and transparent tool, which does not require any set up or built-in model to start working on it. The software comes with a Big picture view which helps you view your customers’ feedbacks and understand their opinions. With Kapiche, you can track the key metrics in your surveys. In addition, it offers sentiment analysis to identify the sentiment behind your customers’ feedback which helps you understand your customer better. Along with this, it provides segment analysis using which you can segment your customers and identify their concerns. ..show more

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. ..show more

Features

Audience Analysis Allows to monitor customer feedbacks in real-time

Built-in Library Gives instant access to past customer conversations that is stored in library

Competitive Analysis Monitors activities of competitive products and services

Document Classification Classifies structured and unstructured document based on analysis

Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations

Import-Export Option Allows import/export of data as PDF,PNG,HTML files

Multi-language Support Available in multiple languages to support global customers

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Segmentation Groups and segregates audiences based on defined criteria

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Fortitude Valley, QLD - 4006

Dublin, Ireland

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Kapiche
Custom

Features

  • Timeline trends
  • Dashboard
  • Sentiment Analysis
  • Advanced Querying
  • Integrations

Contact the vendor to get the latest pricing detail.

View Price Page
Starter Plan
$299 /Year

Features

  • Volume of customer interactions: Up to 10,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: 1
  • Number of data sources: 1 data source
  • Data retention policy: Cx Moments Standard
Enterprise Plan
$599 /Year

Features

  • Volume of customer interactions: Up to 20,000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: Up to 10
  • Number of data sources: Up to 2 data sources
  • Helpdesk tagging: Zendesk Support & Freshdesk
  • Data retention policy: Cx Moments Standard
Corporate Plan
Custom

Features

  • Volume of customer interactions: Unlimited
  • Pre-configured dashboard: Unlimited
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 24 months
  • Helpdesk Support metrics and status: Any custom metrics available
  • Number of users: Unlimited
  • Number of data sources: Unlimited
  • Helpdesk tagging: As enabled by Helpdesk's API
  • AI+ topics
  • Multi-lingual support
  • SSO integration
  • VPC and On-Prem deployment
  • Custom data source integrations
  • BI Integration
  • Data retention policy: Customizable
View Price Page

SCREENSHOTS

Kapiche Screenshots
View 6 screenshot(s)
Cx Moments Screenshots

INTEGRATIONS

    NA
  • Freshdesk
  • LiveChat
  • Zendesk Chat
  • Zendesk Support
  • Freshservice

ALTERNATIVES

Top alternatives to Kapiche

Inmoment
Inmoment
Keatext
Keatext
MonkeyLearn
MonkeyLearn
Text2data
Text2data
DiscoverText
DiscoverText

Top alternatives to Cx Moments

Inmoment
Inmoment
Keatext
Keatext
MonkeyLearn
MonkeyLearn
Text2data
Text2data
DiscoverText
DiscoverText