98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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72%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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ADD PRODUCT
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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72%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Visit Website
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Visit Website
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Summary |
It is an efficient feedback analysis tool that uses advanced analytics by surfacing insights from customer comments. It has a tool, voice of customer (VoC) which gathers incoming customer data and provides feedbacks and alerts to your employees. It also has Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. Along with this, it has Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. In addition, it has closed loop feature in order to quickly identify the root cause of your customer’s complaint. ..show more |
Advize is cloud-based software that integrates customer information throughout the customer journey to provide useful information and automate the customer's revenue-generating personalized experience, reducing traffic and improving customer satisfaction. The customer-relationship-management software uses custom templates to enhance feelings and topics based on qualitative feedback from customers. In this way, users can see what is important to their customers, what they want and why, without having to read all comment manually. Another exciting thing about the CRM software is that it enables the automation of personalized user experiences, using Natural Language Processing (NLP) to segment customers according to who they are, automating the best actions offering customized experiences and NLP programs. Learn how to close the feedback cycle and improve customer satisfaction. The CRMS real-time data-driven approach automatically detects anomalies, alerts users and allows detection of new trends. Satisfaction, sentiment, and other results are combined with Voice of Customer (VoC) data to identify the issues that have the most significant impact on customer growth. Information can be shared across the organization to foster a culture of customer-centric cooperation. ..show more |
Audience Analysis Allows to monitor customer feedbacks in real-time |
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Built-in Library Gives instant access to past customer conversations that is stored in library |
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Competitive Analysis Monitors activities of competitive products and services |
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Document Classification Classifies structured and unstructured document based on analysis |
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Geospatial Analysis Integrates with geospatial tool to gather information based on geographical locations |
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Import-Export Option Allows import/export of data as PDF,PNG,HTML files |
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Multi-language Support Available in multiple languages to support global customers |
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Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations |
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Segmentation Groups and segregates audiences based on defined criteria |
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Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. |
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