Home/Incident Management Software/PagerDuty vs VictorOpsUpdated on: March 29, 2024

Compare PagerDuty vs VictorOps

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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. ..show more

VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 1-650-989-2965

N/A

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$10 /User/Month

$10 per user per month up to 6 users

$15 per user per month after that

Features

  • Unlimited domestic phone / SMS notifications
  • Unlimited API calls
  • No maintenance windows ever
Team
$35 /User/Month

Features

  • Includes Starter Plan features, plus
  • Unlimited global phone / SMS notifications
  • 350+ out of the box integrations
  • Response orchestration
  • Status dashboard
Business
$47 /User/Month

Features

  • Includes Team Plan features, plus
  • SSO and advanced permissions
  • Advanced ITSM Integrations
  • Unlimited data access
  • Telephone support
Digital Operations
Custom

Features

  • Includes Business Plan features, plus
  • Suite of add-on products
  • Fully automated technical and business incident response
  • Machine learning-based event management
  • Advanced analytics with recommendations
  • Visibility console
View Price Page
Starter
$8 /User/Month

Features

  • Users: 10
  • 100+ Out-of-the-Box Integrations
  • ITSM Integrations (ServiceNow, JIRA)
  • Advanced Splunk Integrations
  • Unlimited Custom Integrations via REST API
  • Reroute, Ack, Snooze and Resolve in Slack
  • Route Alerts to Private Slack Channels
  • Route Alerts Based on Team to Slack Channels
  • ChatOps Collaboration
  • In-App Collaboration (Mobile/Web)
  • Reliable Notifications and Escalations
  • Unlimited API Access and Methods
  • Unlimited Domestic SMS Notifications
  • Unlimited International SMS Notifications
  • Unlimited Email and Push Notifications
  • Create Incidents
  • Acknowledge / Resolve Incidents
  • Reroute an Incident
  • Snooze Incidents until a Specified Time
  • Access to Full Incident Timeline
  • On-Call Schedule Details
  • Ad Hoc Shift Overrides
  • Automated Alert Routing
  • Personal, Time-Based Paging Policies
  • Unlimited Teams and Escalation Policies
  • Schedule Shift Overrides
  • Post-Incident Review (PIR)
  • MTTA/MTTR Performance Report
  • Phone, Email and Chat Customer Support
  • Full Access to Knowledge Base
  • Chat and Email Customer Success
  • Unlimited API Calls
Growth
$30 /User/Month

Features

  • Includes Starter Plan features, plus
  • Users: Unlimited
  • Enriched Notifications with Runbooks and Annotations
Enterprise
$33 /User/Month

Features

  • Includes Growth Plan features, plus
  • ITSM Integrations (ServiceNow, JIRA)
  • Similar Incidents
  • Suggested Responders
  • Enriched Notifications with Runbooks and Annotations
  • Noise Suppression (Alert Rules Engine)
  • Appended Alert Instructions and Images
  • Advanced Analytics
  • Incident Frequency Report
  • Conference Bridge
  • Single Sign-On (SSO)
  • Custom Outbound Webhooks
Custom
Custom

Features

  • Includes Enterprise Plan features, plus
  • Users: Unlimited
View Price Page

SCREENSHOTS

PagerDuty Screenshots
View 5 screenshot(s)
VictorOps Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Dynatrace
  • Slack
  • Salesforce
  • Jira
  • GitHub
  • Microsoft Azure
  • Slack

ALTERNATIVES

Top alternatives to PagerDuty

Everbridge IT Alerting
Everbridge IT Alerting
Splunk Cloud
Splunk Cloud
VictorOps
VictorOps
xMatters
xMatters
Zenduty
Zenduty

Top alternatives to VictorOps

Opsgenie
Opsgenie
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
OnPage
OnPage