SmartSurvey Reviews

Excellent survey software, fantastic customer support.

Easy to us platform.

As a BSc Biomedical Sciences student conducting a research study that required the use of an online questionnaire, I researched various survey hosting platforms. SmartSurvey was the only one I found that met my requirements for UK-hosted servers, GDPR compliance, and security assurances. Being able to select a WCAG web accessible compliant template was also a major selling point as many of the participants completing my survey would have visual impairments.
The wide range of question types (17 question types) available made it really easy to structure my survey the way I needed to, with a huge variety of possible customisations, enabling me to select a wide range of question types and options, including the formatting of text.
SmartSurvey offers a number of template questions such as questions about location, with answer options pre-defined (but editable). Depending on participant answers, skip logic can be applied to questions to take respondents to other questions or pages of the survey
Customisable error pages, messages, and a customisable final 'thank you' survey page made it really easy to customise the messages to meet the needs of my survey. The ability to upload files to a file library to attach documents to the survey was also important for my survey, and was really easy to do. Customising the survey template and adding images meant I could add my university logo to the survey, and the huge range of customisations available made it possible for me to make my survey look really professional. All of the customisation options are too numerous to mention!
The range of ways to distribute your survey is equally impressive, as is monitoring responses to your survey, and you can easily see a summary of your responses, with various ways to filter, display, and share results.
The help guides on everything about building your survey, integrating your survey with other software, collecting responses, and analysing your data makes SmartSurvey really easy to use, and when I needed to ask a question that I couldn't find an answer to in the help guides, I raised a support ticket and received a response in just a few minutes.
I wouldn't hesitate to recommend SmartSurvey to any student conducting online research, and the fact that you can receive a student reduction on your subscription is a definite bonus. SmartSurvey enables you you build professional-looking surveys that will give your respondents confidence in completing your survey, and impress your tutors!

Very easy to use, quick replies from support team when help was needed, only cancelled subscription due to not needing it anymore

I used smart survey to create and share a survey as part of my dissertation research. Not only was it really straightforward and easy to use, with lots of options for question type and answer type etc, but it also allowed me to collect, organise and analyse my responses.

It has been so good. Makes my data collected for my dissertation so easy. Highly reccommend

I am an MA student and I’ve used the Smart Survey Student account for my research questionnaires. I was unsure how to see the Questionnaire responses and so I emailed Smart Survey and had a tailored video tutorial sent to me within 24 hours. The Questionnaires are easy to access and the site is easily navigable. Overall an outstanding service and excellent value for money.

Danielle Ford is an asset to your company. She has been incredibly supportive throughout our introduction to SmartSurvey, the trial process, and managing the extensive paperwork required for our onboarding. Her quick responsiveness and assistance made the transition smooth and efficient. We truly appreciate her dedication and professionalism. Thank you, Danielle!

Danielle was excellent from first contact and was instrumental in making me choose this software, she went above and beyond in the software explanation and onboarding process. I highly recommend them.

Really good survey website . Better than smart monkey