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About PhaseWare Tracker

Tracker is a complete customer support solution that can be tailored to your specifications. It offers Issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

PhaseWare Tracker Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%

Real-time Dashboard

Provides easy visualization of the latest data

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

PhaseWare Tracker Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

PhaseWare Custom

Features

  • Easy Adoption
  • E-mail Integration
  • Knowledge base
  • Robust Searching
  • Reporting
  • Multitasking
  • Visual WorkFlows
  • Multichannel Support
  • Issue Tracking
  • Screens, panels, and tabs
  • Fields, labels, and colors
  • Menus and toolbars
  • Global settings
  • User and contact security
  • Workflows and Processes
  • SLA requirements
Disclaimer: The pricing details were last updated on 23/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PhaseWare Tracker Pricing.

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PhaseWare Tracker Reviews

User Rating

3.3/5 (Based on 6 Ratings)

Ratings Distribution

  • Excellent

    16.7%
  • Very Good

    50%
  • Average

    0%
  • Poor

    16.7%
  • Terrible

    16.7%

Do You Use PhaseWare Tracker?

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PhaseWare Tracker User Reviews

PhaseWare Tracker FAQs

What is PhaseWare Tracker used for?

PhaseWare Tracker is Incident Management Software. PhaseWare Tracker offers the following functionalities:

  • Real-time Dashboard
  • Enriched Notifications
  • Audit Trail
  • Incident Reporting
  • Task Management

Learn more about PhaseWare Tracker features.

What are the top alternatives for PhaseWare Tracker?

Here`s a list of the best alternatives for PhaseWare Tracker:

Does PhaseWare Tracker provide API?

Yes, PhaseWare Tracker provides API.

PhaseWare Tracker Contact

Vendor Details

McKinney, Texas Founded : 2005

Contact Details

(214) 440-3921

https://www.phaseware.com/tracker

Social Media Handles

Grid Report for PhaseWare Tracker

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Customers

Dexter Chaney
Property Info
American Messaging
Fsr

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