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About Request Tracker

Request Tracker receives and manages all email sent to your key email addresses: support, sales, helpdesk, security. Staff can manage ticket replies via email or by using RT’s full web interface. RT 5 brings a new modern, responsive layout with all of the power and familiar features of RT. For developers familiar with Bootstrap, it means it will now be much easier to customize RT's UI or even create your own new themes using the Bootstrap toolkit as a base.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    71%
  • Momentum
    67%
  • Popularity
    69%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Request Tracker Features

Bug Tracking Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%

Dashboard (Bug Tracking)

Monitors bug activity and latest updates of an assignment for a team or project

Bug Assignment

An essential activity aims to assign bugs to appropriate developers based on expertise and recency.

Reports

Comes with reporting capabilities and features custom pre-built reports

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Storage and Retrieval

Helps to store, retrieve (search) and organize bug information

Release Management

The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.

Issue Tracking

Helps to manage and maintain issue logs and its activity

Filtering

To match the instances against a set of search criteria.

Backlog Management

Helps to prioritize backlog items and accomplish the most critical tasks.

Role Management

Helps regulate access to systems, based on individual roles

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Request Tracker Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Request Tracker Custom

Features

  • Seamless Email Integration
  • New Theme with Responsive Design - New in RT 5
  • Dark Theme - New in RT 5
  • Graphical Lifecycle Creator - New in RT 5
  • Automation via Scrips and Actions
  • Updated Charting Interface - New in RT 5
  • Updated Dashboard Selection - New in RT 5
  • Knowledge Base
  • Inline Edit - New in RT 5
  • Transaction Query Builder - New in RT 5
  • RT Configuration in Web Admin UI - New in RT 5
  • Asset Management

Disclaimer: The pricing details were last updated on 11/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Request Tracker Pricing.

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Request Tracker Reviews

User Rating

4/5 (Based on 10 Ratings)

Ratings Distribution

  • Excellent

    50%
  • Very Good

    10%
  • Average

    30%
  • Poor

    10%
  • Terrible

    0%

Do You Use Request Tracker?

Write a Review

Request Tracker User Reviews

Videos on Request Tracker

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Creating a new qu...

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Introduction to R...

Request Tracker FAQs

What is Request Tracker used for?

Request Tracker is Bug Tracking Software. Request Tracker offers the following functionalities:

  • Dashboard (Bug Tracking)
  • Bug Assignment
  • Reports
  • Ticket Management
  • Task Management

Learn more about Request Tracker features.

What are the top alternatives for Request Tracker?

Here`s a list of the best alternatives for Request Tracker:

Does Request Tracker provide API?

No, Request Tracker does not provide API.

Request Tracker Contact

Vendor Details

Boston, Massachusetts

Contact Details

Not available

https://bestpractical.com/request-tracker

Social Media Handles

Grid Report for Request Tracker

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