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About Alcea IssueTrack

Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks. It incorporates the workflow, promotes team collaboration, provides accountability and increases productivity.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    62%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Alcea IssueTrack Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Alcea IssueTrack Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Alcea IssueTrack Custom

Features

  • Incident prioritization
  • Real Time Reporting
  • Highly Flexible Configuration
  • Charting Tools
  • Powerful Search and Filtering
  • File Attachments
  • Custom Security Settings
  • Track Communications
  • Straight-Forward Setup
Disclaimer: The pricing details were last updated on 22/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Alcea IssueTrack Pricing.

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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4.5 2,074 user ratings

Visit Website Alcea IssueTrack Vs PagerDuty

Alcea IssueTrack Reviews

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Videos on Alcea IssueTrack

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Alcea IssueTrack Screenshots

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Risk Grab

 High Level Risk

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Alcea IssueTrack FAQs

What is Alcea IssueTrack used for?

Alcea IssueTrack is Incident Management Software. Alcea IssueTrack offers the following functionalities:

  • Auto-Assign (Incidents)
  • Safety Management
  • Real-time Dashboard
  • Incident Prioritization
  • Enriched Notifications
  • Incident Reporting
  • Task Management

Learn more about Alcea IssueTrack features.

What are the top alternatives for Alcea IssueTrack?

Here`s a list of the best alternatives for Alcea IssueTrack:

Does Alcea IssueTrack provide API?

No, Alcea IssueTrack does not provide API.

Alcea IssueTrack Contact

Vendor Details

Ottawa, Ontario Founded : 1997

Contact Details

1 (877) 321 4463

https://alceatech.com/solutions/alcea-issuetrack/

Social Media Handles

Not available

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Customers

Nokia
Hydro Quebec
ESA
Domtar
1st Source Bank
Hunterdon Healthcare

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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