Malcolm!

About Malcolm!

Malcolm! is a set of easy to use web-based tools that help you interact with your users. Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of the pre-configured templates. If you're on an enterprise plan you'll enjoy access to powerful API and SDKs. Integrate Malcolm! tightly with your other systems and enjoy full programmatic access to all functionality.

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Pricing

Free Trial Available
Malcolm! Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

62%
Momentum

61%
Popularity

73%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Malcolm! Features

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Online Form Builder Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

App Integrations

Allows integrations with third-party tools like Google Drive and Salesforce

Form Templates

Offers built-in template forms that are ready to be used right away

Complex Forms

Enables creating complex forms with formula support and various other fields

Drag and drop Builder

Has a pick-and-drop feature for easier designing

Form Sharing

Enables sharing of the forms via sharable links and embed codes

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

PDF Conversion

Enables conversion of forms to PDF files for easy sharing

Payments

Enables payment collection from the visitors via popular payment gateways

Multi-page Forms

Enables users to create forms that can be filled in multiple steps

Email Alerts

Enables alerts via email each time a form has been filled up and submitted

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey/ User Feedback Features

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Malcolm! Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Micro Others

£30.00 per month plus VAT if applicable

Features

Up to 30 FAQs / articles
Up to 3 Workflows (forms/user journeys) with unlimited completions
Up to 1 control panel user

All plan includes these features

Fast natural language search
Control of branding and layout
Ability to password-protect content
Integrations with 000’s of apps
Embeds, widgets, overlays & plugins
Comprehensive analytics
Fully responsive hosted hub
Version control
Scheduled publishing
SEO management
Use of your own domain (SSL)
No long term contract
Instant setup
Friendly UK based support

Team Others

£99.00 per month plus VAT if applicable

Features

Up to 100 FAQs / articles
Up to 10 Workflows (forms/user journeys) with unlimited completions
Up to 5 control panel users
Internal team review and approval of content
Internal team management (manage privileges & audit activity)
Includes features of all plan

Team Plus Others

£199 per month plus VAT if applicable

Features

Unlimited FAQs/articles
Unlimited Workflows (forms/user journeys) with unlimited completions
Unlimited control panel users
Internal team review and approval of content
Internal team management (manage privileges & audit activity)
Includes features of all plan

Enterprise Custom

Features

Full API access
Phone support
Enterprise plans are custom to you and can include training, 24/7/365 support, custom integrations, unlimited instances, development and design hours, etc.
All features of Malcolm! FAQ and Malcolm! Workflow
Unlimited FAQs
Unlimited Workflows
Unlimited admin users
Full control of branding
Includes features of all plan

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Disclaimer: The pricing details were last updated on 25/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Malcolm! Pricing.