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Mailgun Reviews

User Rating

4.4/5 (Based on 1,621 Ratings)

Rating Distribution

  • Excellent

    78.6%
  • Very Good

    2.2%
  • Average

    1.2%
  • Poor

    14.4%
  • Terrible

    3.6%

User Sentiments

Excellent Customer Support, Reliable Email Deliverability, Easy to Use Interface, Comprehensive Documentation

Account Suspensions, Shared IP Issues, Unresponsive Support, Limited Free Plan Functionality

Do You Use Mailgun?

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Review Summary

Overall, users appreciate Mailgun's user-friendly interface, reliability, and effective email deliverability. The platform is lauded for its customization options, allowing users to tailor their email campaigns to specific needs. Additionally, its robust analytics and reporting features help users track campaign performance and optimize their strategies. However, some users have expressed concerns regarding pricing, occasional deliverability issues, and a need for more granular control over certain aspects of the platform.

Pros

  • High deliverability rates: ensures emails reach intended recipients.
  • Easy to integrate: simple setup and integration with various platforms.
  • Advanced analytics: provides detailed insights into email campaigns.

Cons

  • Occasional issues with email deliverability and spam filtering, leading to potential email delivery problems.
  • Pricing structure may be complex for some users, requiring careful consideration of usage and costs.

AI-Generated from the text of User Reviews

Reviews
VA

Verified User in Marketing and Advertising

September 9, 2026 Source: G2.com
Reliable and Easy-to-Use Email Delivery Platform
What do you like best about Mailgun?Mailgun is a reliable email delivery platform that makes it easy to send both transactional and marketing emails. I appreciate its developer-friendly features, straightforward integration, and the helpful analytics that let me track email performance. Overall, it feels like a solid option for businesses that need dependable email delivery along with clear monitoring and visibility.What do you dislike about Mailgun?What I dislike about Mailgun is that some of its more advanced features and settings can take a while to understand, especially for new users. The pricing can also feel a bit complicated, depending on the volume of emails being sent.What problems is Mailgun solving and how is that benefiting you?Mailgun helps me tackle the challenge of sending emails reliably while also keeping track of delivery performance. It makes it easier to manage email delivery, cut down on delivery issues, and monitor the metrics that matter, which saves me time and keeps my email communication running more efficiently.
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NH

Neil H

September 6, 2026 Source: G2.com
Outstanding online documentation makes working with MailGun simple
What do you like best about Mailgun?The online help we required when building API calls from our software was easy to access, clear and accurate. We are now guiding clients to using MailGun themselves!What do you dislike about Mailgun?I can never find where I set the IP addresses to accept calls from!What problems is Mailgun solving and how is that benefiting you?We develop a multi-tenant application and each client wants email coming from them, not from us.
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JA

Jairo A

July 6, 2026 Source: G2.com
Easy Squarespace Integration, Fair Pricing, and Fast Support
What do you like best about Mailgun?easy integration fair price. What do you dislike about Mailgun?great support, I had an issue during my onboarding with my account validation due to a sms issue I guess cause problems with the service in country and the problem was fixed quickly and I was satisfied Recommendations to others considering Mailgun? What problems is Mailgun solving and how is that benefiting you?also the integration with squarespace made super easy the setup, great experience.
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NA

NILADRI A

May 15, 2026 Source: G2.com
Which helps developer's to handle email verification, password resets, and other notifications free limit is also good with 3000 emails to test in dev mode Easy Setup, Flexible SDKs, and a Rich Email Tracking Dashboard
What do you like best about Mailgun?Very easy to set up, with a variety of SDKs to integrate into my codebase. It also has a rich dashboard for tracking emails and creating custom HTML templates.What do you dislike about Mailgun?Pricing and feature limits can become confusing as usage scales, and some advanced configurations have a learning curve for new users.What problems is Mailgun solving and how is that benefiting you?Mailgun simplifies sending, receiving, and managing transactional emails through its SDK and API.
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B

BB

March 24, 2026 Source: Trustpilot.com
Tony was great
Tony was great. I used the chat support, and he identified and resolved my issue almost immediately, which allowed us to continue operating. I've always had very prompt responses from the various support options with Mailgun, and I appreciate the care.
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C

Codrlabs

March 22, 2026 Source: Trustpilot.com
The support team was overall responsive…
The support team was overall responsive and helpful in resolving an account ownership transfer. Most agents were knowledgeable and moved things forward efficiently. The only frustration was one agent who kept sending us in circles with generic responses, ignoring information that was clearly visible in the ticket history and that her own colleagues had already addressed. It felt like the replies weren't being read carefully. That said, the rest of the team more than made up for it and the issue was fully resolved. Overall a positive experience.
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KD

Kurt Duncan

March 21, 2026 Source: Trustpilot.com
Overall a great experience.
Took a while to get things completed but overall they completed it and communicated well. Thank you.
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Et

Eric t

March 20, 2026 Source: Trustpilot.com
Excellent customer service
The support is efficient and fast even with a small subscription; it's a very pleasant surprise.
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DS

Disha Saraswat

March 20, 2026 Source: Trustpilot.com
Quick and Professional Support
Your support team responded promptly and demonstrated strong technical understanding of the issue. The resolution was effective, though clearer initial guidance could have reduced troubleshooting time. Overall, a professional and reliable support experience.
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rw

rolly wan

March 19, 2026 Source: Trustpilot.com
fast feedback
I got very fast response, and problem solved quickly
Read more

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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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