Mailgun Reviews

User Rating

4/5 (Based on 1,107 Ratings)

Rating Distribution

Excellent
69.4%
Very Good
5.3%
Average
2%
Poor
1.4%
Terrible
21.9%

User Sentiments

Excellent Customer Support, Reliable Email Deliverability, Easy to Use Interface, Comprehensive Documentation

Account Suspensions, Shared IP Issues, Unresponsive Support, Limited Free Plan Functionality

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Review Summary

Overall, users appreciate Mailgun's user-friendly interface, reliability, and effective email deliverability. The platform is lauded for its customization options, allowing users to tailor their email campaigns to specific needs. Additionally, its robust analytics and reporting features help users track campaign performance and optimize their strategies. However, some users have expressed concerns regarding pricing, occasional deliverability issues, and a need for more granular control over certain aspects of the platform.

Pros

High deliverability rates: ensures emails reach intended recipients.
Easy to integrate: simple setup and integration with various platforms.
Advanced analytics: provides detailed insights into email campaigns.

Cons

Occasional issues with email deliverability and spam filtering, leading to potential email delivery problems.
Pricing structure may be complex for some users, requiring careful consideration of usage and costs.

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Reviews

Josh Slack

January 13, 2026 Source: Trustpilot.com

A solid, well priced service

Mailgun as a service has been rock solid, with very rare incidents that have always been well communicated through. When I have has a question or needed it, support has always been great, with decent 24 hour turn around.

customer

January 9, 2026 Source: Trustpilot.com

You fixed the issue quickly

Thank you. You fixed the issue very quickly

Abbie Mashaal

January 6, 2026 Source: Trustpilot.com

DZONE® Skydiving loves Mailgun

DZONE® Skydiving loves Mailgun! We needed a solution for SMTP that was reasonable and more importantly reliable. While we are small and can't even send enough mail to get above the lowest tier, Mailgun's support team is responsive and attentive. The product is rock-solid. Our only support issues have been administrative and for technical knowledge. Our SMTP mail makes it to our customers successfully and Mailgun provides excellent documentation for setting up SPF, DKIM, and DMARC. Thanks Mailgun; we plan to grow with you on our team!

Saverio Rizza

January 6, 2026 Source: Trustpilot.com

Great support

Fast, fair, and professional support. The billing team quickly processed a refund and account credit for charges related to an unused feature. Amazing experience as a long-time customer.

customer

December 27, 2025 Source: Trustpilot.com

I am using Mailgun for Flicker

I am using Mailgun for Flicker, and I am happy with the service. Support is super responsive.

If you are struggling with decision, go with Mailgun

Pollard Samba

December 27, 2025 Source: Trustpilot.com

Good customer service and very easy to…

Good customer service and very easy to use.

Justin Krout

December 26, 2025 Source: Trustpilot.com

Mailgun is a much better product than…

Mailgun is a much better product than Sendgrid, and the support team is very responsive and takes care of issues in a timely manner.

AirtimeCash Nigeria

December 25, 2025 Source: Trustpilot.com

Nice setup

Nice setup. Friendly assistance.

Peter Kipe

December 23, 2025 Source: Trustpilot.com

We are a brand new user of Mailgun

We are a brand new user of Mailgun. Our initial test went well, but when the Mailgun SMTP server was integrated into our app, we ran into a problem. Tech support supplied ideas that allowed us to get to the source of the problem, and we are now up and running. Our only criticism is that tech support is via e-mail only - no phone support, which would have saved us a day of debugging.

TaxPipe LLC

December 22, 2025 Source: Trustpilot.com

Exceeded Our Expectations

After researching multiple email service providers for our proprietary CRM platform, we chose Mailgun, and we could not be more pleased with that decision.

From the robust API integrations to the clean, user-friendly interface, Mailgun has exceeded our expectations on every level. Most notably, their customer support team was exceptional—responsive, knowledgeable, and genuinely invested in helping us resolve our issue efficiently and correctly.

Mailgun has proven to be a reliable, scalable solution that aligns perfectly with our platform’s needs. We are extremely satisfied with the results and fully confident in Mailgun as our long-term email provider.

Highly recommended.

Mailgun Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Mailgun?

Review Summary

Pros

Cons

Josh Slack

customer

Abbie Mashaal

Saverio Rizza

customer

Pollard Samba

Justin Krout

AirtimeCash Nigeria

Peter Kipe

TaxPipe LLC

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