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About IrisAgent

Automation is increasingly becoming the norm in customer service. Automated tagging and intelligent routing allows customer support teams to quickly and efficiently route customer inquiries to the right person or team. An early warning engine can be used to proactively detect customer issues before they become too complex. Artificial intelligence can be used to provide automated answers and auto-responders for common issues. Automated workflows can be implemented to streamline the processes between Support, Product and Engineering Systems. Data integration between these systems can be used to ensure that customer inquiries are properly handled in a timely manner. Automation of customer service processes allows companies to provide a better customer experience, while also helping to reduce costs and improve overall efficiency.

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

IrisAgent Features

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Root Cause Analysis

Helps in identifying the root cause of bugs/ issues and provides solutions

Sentiment Analysis

Identifies and categorize audience opinions as positive and negative

Auto-tagging (Image)

Helps to quickly analyze images and automatically tag scenes, objects, faces, and others

Alert Notifications

Alerts the user when predefined criteria is met

Automated Routing

Helps automatically routing queries and data to the right agent

CRM

Handles your contact database, follows up with potential customers and keeps them engaged

Workflow Configuration

Configures flow of work in a systematic manner
IrisAgent Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

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Disclaimer: The pricing details were last updated on 24/01/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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IrisAgent Alternatives

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IrisAgent Reviews

User Rating

5/5 (Based on 1 Ratings)

Rating Distribution

  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

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Videos on IrisAgent

IrisAgent FAQs

What is IrisAgent used for?

IrisAgent offers the following functionalities:

  • Ticket Management
  • Root Cause Analysis
  • Sentiment Analysis
  • Auto-tagging (Image)
  • Alert Notifications
  • Automated Routing
  • CRM
  • Workflow Configuration

Learn more about IrisAgent features.

Does IrisAgent provide API?

No, IrisAgent does not provide API.

IrisAgent Contact

Vendor Details

Mountain View, California

Contact Details

+1 617 249 3312

https://irisagent.com/

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IrisAgent Integrations

Disclaimer

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