Automation is increasingly becoming the norm in customer service. Automated tagging and intelligent routing allows customer support teams to quickly and efficiently route customer inquiries to the right person or team. An early warning engine can be used to proactively detect customer issues before they become too complex. Artificial intelligence can be used to provide automated answers and auto-responders for common issues. Automated workflows can be implemented to streamline the processes between Support, Product and Engineering Systems. Data integration between these systems can be used to ensure that customer inquiries are properly handled in a timely manner. Automation of customer service processes allows companies to provide a better customer experience, while also helping to reduce costs and improve overall efficiency.
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Platforms Supported
Organization Types Supported
API Support
Modes of Support
Ticket Management
Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolvedRoot Cause Analysis
Helps in identifying the root cause of bugs/ issues and provides solutionsSentiment Analysis
Identifies and categorize audience opinions as positive and negativeAuto-tagging (Image)
Helps to quickly analyze images and automatically tag scenes, objects, faces, and othersAlert Notifications
Alerts the user when predefined criteria is metAutomated Routing
Helps automatically routing queries and data to the right agentCRM
Handles your contact database, follows up with potential customers and keeps them engagedWorkflow Configuration
Configures flow of work in a systematic mannerFree Trial
Available
Pricing Plans
Essentials Custom
Features
Advanced Custom
Features
Enterprise Custom
Features
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Disclaimer: The pricing details were last updated on 24/01/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about IrisAgent Pricing
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
IrisAgent Introdu...
What is IrisAgent used for?
Learn more about IrisAgent features.
Does IrisAgent provide API?
No, IrisAgent does not provide API.
Vendor Details
Mountain View, CaliforniaSocial Media Handles
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