MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Replace Your Customer Service With AI
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Deep Dive with Clara AI
Customer2AI simplifies your Customer Service Management With Artificial Intelligence. Access AI call transcripts, audio, customer agents, and savings insights—all in one powerful platform. Customize your AI agents with scripts and voice options to deliver 24/7 automated support—handling calls, chats, and subscriptions with speed, accuracy, and savings.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Integration with CRM/Helpdesk Systems
Multi-Channel Support
AI Chatbots & Virtual Assistants
Knowledge Base & FAQs
Self-Service Portal
Reporting & Analytics
Workflow Automation
Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive workSearch & Content Discovery
Ticket Submission & Tracking
For Sales/Marketing
Chatbot
Automated Responses
AI/Machine Learning
Natural Language Processing
Lead Capture
Provides webhooks and integrations to capture lead informationTransfers/Routing
Query Suggestions
Pre-Configured Bot
Language Detection
Code-free Development
Augmented Analytics
Generative AI
AI Copilot
An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.Reporting & Analytics
Job Scheduling & Automation
Event-Driven Automation
Error Handling & Recovery
Real-Time Monitoring & Alerts
Workflow Orchestration
Enables seamless task integration using intuitive if-this-then-that logic for smooth and efficient automation.Dependency Management
Helps in identifying, documenting, and managing relationships between tasks, resources, and other projects to ensure a project's smooth progression and timely completion.Workflow Automation
Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive workChurn Tracking
Monitor contract milestones and churn riskUsage Analytics
Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.Customer Health Scoring
Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.Customer Segmentation
Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leadsAccount Management
Helps to manage user accounts within organisationsAbandoned Cart Email
Sends email to customers who have failed to check out their cart itemsEmail Scheduling
Scheduling an email on a specific time or auto-responding to an actionEvent Triggered Email
Sends emails to targeted customers based on their activitiesAuto-Responders
Ability to send automated emails to the contacts subscribing to the list.Instagram Ads
Has an inbuilt tool to set up an Instagram marketing campaignFacebook Ads
Has an inbuilt tool to set up a Facebook marketing campaignGoogle Remarketing Ads
Allows for retargeting your customers via Google Display Network to increase conversionsMobile App
Helps your team to stay top on the business everywhereDelivery by Time Zone
Subscribers receive the email at the exact time they are in their timezone.Send Time Optimization
Helps to find the best sending time to engage with your customerSign Up Forms
Build sign up forms to allow website visitors to join your mailing listFree Stock Photos
Provides a library of free stock photos for commercial useRSS to Email
Helps users to receive any new updates or the latest news from the websitePredesigned Email Templates
Provides a library of templates to build an emailContact List Import
Ability to import contacts from TXT, EXCEL, CSV formats and also can enter manuallyClick Map
Allows tracking user click activity and how they interact with emailReal-time Email Editor
Helps to view the email while editing at the same timeDocument Library
Central repository to manage your assets like Images, PDF files, etc.,List Segmentation
Segregates the customers into smaller groups enabling the user to send targeted emailsDrag and Drop Editor
Lets you customize the elements with images, web forms, boxes, tables, etc. by simple drag and drop interfaceFree Trial
Not available
No Credit Card Required, Get Started for Free
Enterprise Plan /Month
One-Time Setup Fee:
1 Service - $499
2 Services - $749
3 Services - $999
Services: Inbound Calls, Chatbots, & Email Automation
**Phone Numbers Per Line: $8/Month
Inbound Call Price Per Minute: $0.65
**Call Recordings & Transcripts are Always Free**
Emails: $100/Month For 1,000 Emails - $0.10 Additional
Chatbots: $100/Month For 800 Conversations - $0.10 Additional
Premium Support Pricing: $250/Month
**Includes: Emails & Chatbots + A Dedicated Account Manager
**1 Month Free With Signup**
Brick & Mortar Plans $95.00 $95.00 per month
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Website
Dashboard
What is Customer2.ai, and how did it come about?
Customer2.ai is an AI-powered customer service platform that handles voice, email, and chat—but the real story is we didn’t set out to build a SaaS company.
We built this out of necessity.
We run a business called Wholesale Health Club, and as we scaled, customer service became one of the biggest bottlenecks in our entire operation—calls backing up, emails stacking, and more importantly… revenue leaking through refunds and chargebacks.
So we built our own internal solution to fix it—and that eventually became Customer2.ai
What specifically was breaking in traditional customer service?
A few things—and I think this is true for most companies trying to scale.
First, response time. Customers expect immediate answers now. Not hours… not even minutes sometimes.
Second, inconsistency. Different agents give different answers, which creates confusion—and that leads to refunds or disputes.
And third—and this was huge for us—chargebacks.
When a customer feels ignored or frustrated, they don’t wait… they go straight to their bank. That’s revenue gone, plus penalties.
We realized customer service wasn’t just a support function—it was directly tied to revenue protection.
What did you build to fix the issues you were seeing with traditional call centers?
We started by asking a simple question:
What if every customer interaction—call, email, chat—was handled instantly, consistently, and correctly… every single time?
That led us to build AI agents that could operate 24/7, pull from a centralized knowledge base, and respond in real time.
But the key difference is—we didn’t just automate responses.
We designed the system to resolve problems, not just reply to them.What kind of impact did Customer2AI have on your business?
It was pretty immediate—and honestly bigger than we expected.
We saw reductions in response times down to near-instant.
Our support costs stabilized even as volume increased.
And one of the biggest wins—chargebacks started going down.
Because now customers were getting answers immediately instead of feeling stuck or ignored.
So instead of going to their bank, they stayed within our ecosystem—and that’s a massive difference financially.
What changed for your customers once you implemented Customer2AI?
Everything became frictionless.
No hold times.
No waiting hours for an email reply.
No bouncing between agents.
Customers could get help instantly—whether it was midnight or during peak hours.
And because the AI is consistent, they’re getting the same correct answer every time.
That builds trust—and ironically, even though it’s AI, it often feels like a better experience than traditional support.
Let’s talk about the tech a bit—how does this actually work?
At a high level, we have AI agents across three main channels:
Voice (phone calls)
Chat
Originally, we used third-party tools—things like external voice providers and hosted language models.
But over time, we realized if we wanted true performance, reliability, and cost control… we needed to own the stack.
So we started building internally—self-hosted LLMs, our own voice infrastructure, and systems designed for low latency and high concurrency.
Now everything works together in a unified system, which allows us to scale without relying on external limitations.
Is Customer2AI mainly for larger companies, or can anyone use it
It works across the board—but Wholesale Health Club is a great example of the enterprise side.
That’s a high-volume environment—thousands of interactions, compliance considerations, refunds, disputes…
That’s where Customer2.ai really proved itself—handling scale without sacrificing quality.
So if you’re an enterprise company dealing with volume, complexity, or chargebacks—that’s a perfect fit.
Does Customer2AI work well for smaller businesses?
That’s actually where it gets really interesting.
We tested this with a local business called Masterwerks—an auto shop.
Completely different environment.
And the problem there wasn’t scale—it was missed opportunities.
Missed calls = lost revenue.
With AI handling inbound calls, booking appointments, answering basic questions—they stopped losing those opportunities.
So whether you’re doing millions online or running a local shop, the core problem is the same—missed or delayed communication.
And that’s what we solve.
Why is this taking off now?
Two big reasons.
First, customer expectations have changed. People expect instant responses—it’s not optional anymore.
Second, AI has finally reached a point where it’s actually usable at scale.
A few years ago, this wouldn’t have worked reliably.
Now, it’s not just viable—it’s often better than traditional systems.
So we’re at this point where businesses either adapt to that shift… or fall behind.
Where do you see Customer2AI heading over the next few years?
We’re moving beyond just support.
The next phase is outbound communication—sales calls, follow-ups, re-engagement—all powered by AI, but still compliant with regulations like TCPA and PCI.
So instead of just reacting to customers, businesses can proactively engage them at scale.
That’s where it gets really powerful.
If you had to sum it up—what’s the big idea behind Customer2.ai?
At the end of the day, every missed interaction is lost revenue.
We built Customer2.ai to make sure that never happens—by giving businesses the ability to respond instantly, consistently, and at scale… without adding more people.
Vendor Details
Founded : 2024Social Media Handles
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