What do you like best?
Allows users to publish their own maps, allowing sharing and collaborating with many other departments. Allows the GIS team to create quick OTS applications and share them inmediately, securing it as needed within the organization or outside entities.
What do you dislike?
The standard applications provided by application builder are too simple, widgets do not stand up. The user interface is not very friendly, specially for editing. Managing AGOL can be cumbersome; one has to use third party tools to manage users and mailing lists.
Organization of items is not easy to achieve. Everything goes to the root directory by default, and when moving from one user to another, does not create directories by default.
Hosted feature management is almost imposible, changes are very complicated.
Recommendations to others considering the product:
Plan ahead how will applications be organized. Establish guidelines for users to create applications or web maps, often times, users create applications that are left behind and become obsolete for lack of updates and because the data becomes stale. They are, nevertheless, exposed to the public in general, sending the wrong image and providing the wrong message.
Make sure to clean after users who have not used AGOL in years, or have left the company and have applications or web maps left behind
What problems are you solving with the product? What benefits have you realized?
Many applications have been quickly created and put online with the use of Application builder and AGOL. Standing up applications is an easy process. One can serve static data through web maps and move the load from the enterprise network to the cloud. Security is easy to maintain and control.