ArcGIS Online Reviews

User Rating

4.9/5 (Based on 401 Ratings)

Rating Distribution

Excellent
93%
Very Good
5.5%
Average
0.5%
Poor
0.5%
Terrible
0.5%

User Sentiments

Ease of use, Data Sharing Capabilities, Collaboration Features, Story Map Functionality

Limited Functionality Compared to Desktop Version, Credit System Complexity, Occasional Software Glitches, Limited Customization Options

Do You Use ArcGIS Online?

Write a Review

Review Summary

Overall, users praise the product's powerful mapping and analysis capabilities. They highlight its user-friendly interface, extensive data integration options, and the ability to create sophisticated maps and visualizations. Additionally, users appreciate the product's scalability and customization options, allowing them to tailor the software to their specific needs. However, some users express concerns regarding its pricing, occasional performance issues, and the complexity of certain advanced features. These reviews suggest that the product is suitable for organizations requiring robust mapping and analysis tools but may require a learning curve for users who are new to GIS software.

Pros

Powerful GIS software with comprehensive tools for data visualization and analysis.
Industryleading mapping and spatial analysis capabilities.
Robust platform with a large user community and extensive support resources.

Cons

Steep learning curve for new users, requiring significant time and effort to master the software's full capabilities.
Costly software, with pricing varying based on the features and functionality required, making it less accessible to smaller organizations.
Occasional performance issues and bugs, which can affect the software's usability and reliability.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Karthick K

April 16, 2026 Source: G2.com

ArcGIS Online: Simplifying GIS Data Sharing and Visualization

What do you like best about ArcGIS Online?Easy data sharing and collaboration – It allows teams to access and work on the same data from anywhere. What do you dislike about ArcGIS Online? Recommendations to others considering ArcGIS Online?Web map creation – Creating interactive maps is fast and user-friendly without needing advanced GIS skills. What problems is ArcGIS Online solving and how is that benefiting you?

Verified User in Individual & Family Services

March 13, 2026 Source: G2.com

ArcGIS On-the-Go Access Without the Desktop Download

What do you like best about ArcGIS Online?I like that I don't have to download the desktop version to use ArcGIS on the move.What do you dislike about ArcGIS Online?Sometimes some layers might be disabled, deleted, or removed, and it won't let me keep the version I used before to then recreate.What problems is ArcGIS Online solving and how is that benefiting you?As a non-profit, it helps us visualize the impact of services provided in the region.

Henar H

October 5, 2025 Source: G2.com

The ability to conduct spatial analysis, access database, and sort through different basemaps through the platform Sometimes dif...

Verified User in Hospital & Health Care

July 29, 2025 Source: G2.com

Highly Recommend

What do you like best about ArcGIS Online?It's seamless user interface and accurate mapsWhat do you dislike about ArcGIS Online?It is a bit hard to learn,especially for the first timers.What problems is ArcGIS Online solving and how is that benefiting you?I use ArcGis for generating spatial maps for epidemiological mapping.

Jon Z

August 20, 2024 Source: G2.com

In addtion we use it to plan internal events to insure that space requiremnts are mett Learning Curve BUT worth it

What do you like best about ArcGIS Online?Provides a single location for for data. I recommend using an experience tech to satrt the process. They can provide a great resource for future issues. ESRI is a great customer resource too! I found the integration to be faily straight forward with some help from experienced staff. We use the data every day!What do you dislike about ArcGIS Online?It is a steep learning curve without help!What problems is ArcGIS Online solving and how is that benefiting you?Locations of ec=xterior utilities for planning of events/future buildings. Intenrnal GIS is a great tool for planning office and classroom assignments.

Verified User in Consumer Services

March 20, 2024 Source: G2.com

Based on my 2+ years of experience using ArcGIS Online, I'm writing a review.

What do you like best about ArcGIS Online?It is a cloud-based application for creating interactive web maps. Its graphical user interface is very interactive and user-friendly. We can create maps, share maps and apps within and outside the ArcGIS Online Organisation, collaborate with other ArcGIS Online Organisations, and more. Analyse and work with your data.What do you dislike about ArcGIS Online?ArcGIS Online has nothing that you would dislike. The only thing to remember is that everything we do in ArcGIS Online consumes credits, so to avoid excessive and unnecessary credit consumption, make sure you manage and use it appropriately.What problems is ArcGIS Online solving and how is that benefiting you?I am primarily in a support role, assisting my users with their ArcGIS Online-related queries, so I am familiar with the majority of the features in ArcGIS Online, not only the core features but also the ArcGIS Online apps, and it is this that has made the entire experience of creating interactive maps and sharing them with the world a better platform.

Verified User in Information Technology and Services

December 20, 2023 Source: G2.com

Best GIS software tool in modern era

What do you like best about ArcGIS Online?ArcGIS helped me in configuring the maps in a easy manner and can able to add multiple layers with out any programming knowledge.What do you dislike about ArcGIS Online?Pricing is higher and it is not affordable by small sized companies . Need to built all functionalities that are present in Arc GIS serverWhat problems is ArcGIS Online solving and how is that benefiting you?ArcGis online helped me in sharing the data to all my team members with in no time and can able to edit the data online public . It is really saved us lot of time as everthing is available online it is easy for any one of member in the organization to edit the data . It is also compatible with python which helped our developer to easily integrate and interpret the data and modify changes in map programmatically as and when required.

Cristian M

December 14, 2023 Source: G2.com

"Data analysis made visual"

What do you like best about ArcGIS Online?

What I like best about ArcGIS Online is its seamless integration of mapping and analysis tools within a cloud-based platform.

The accessibility to a wide range of workflow-specific apps, global maps, and diverse datasets empowers users to efficiently create, analyze, and share spatial data.

The mobility features are particularly impressive, allowing professionals to remain productive in the field. The collaborative nature of the platform enhances teamwork, making it easy to share insights and work collectively on geospatial projects.

ArcGIS Online stands out as a comprehensive and user-friendly solution, catering to the diverse needs of those involved in mapping and data analysis.

What do you dislike about ArcGIS Online?

While ArcGIS Online is a robust and comprehensive platform, there are a few areas of opportunity that could enhance the user experience.

The cost of subscription plans might be a consideration for smaller businesses. Introducing more flexible pricing options or a tiered structure could make the platform more accommodating to different budget constraints.

The credit system that the platform manages seems good to me, perhaps a greater number of them could also be offered, allowing you to carry out more complex practices.

What problems is ArcGIS Online solving and how is that benefiting you?

Normally, data analysis requires the use of different specialized tools. ArcGis Online has the necessary functions to perform data analysis that includes locations or can be displayed on a map.

I have been able to use the tool for education and consulting, in the first I give professionals who are about to graduate from a university degree more tools to perform effective data analysis.

In the consulting part I have been able to teach companies and civil society organizations to get the most out of their data.

Rajkumar y

December 12, 2023 Source: G2.com

"Great product"

What do you like best about ArcGIS Online?

Its a quite easy to use and make the project deliver on time with its tools and features

What do you dislike about ArcGIS Online?

Nothjng to dislike in this software its a good product

What problems is ArcGIS Online solving and how is that benefiting you?

Its helps me in find things which are present in real and also helps me to save my time with the help of various tools

Kyle S

November 10, 2023 Source: G2.com

"Easy to use online mapping"

What do you like best about ArcGIS Online?

It is super easy to get setup and use. We use it every day. I use ArcPro desktop and publish to ArcGIS Online.

What do you dislike about ArcGIS Online?

They recently changed the workflow for accessing group contents, and it is not as linear as it used to be.

What problems is ArcGIS Online solving and how is that benefiting you?

We need to be able to share mapped data, related to spreadsheets, online with team members across the country. We also use Field Maps to get data from field agents.

ArcGIS Online Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ArcGIS Online?

Review Summary

Pros

Cons

Karthick K

Verified User in Individual & Family Services

Henar H

Verified User in Hospital & Health Care

Jon Z

Verified User in Consumer Services

Verified User in Information Technology and Services

Cristian M

Rajkumar y

Kyle S

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers