CallRail |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more | CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 3 Most Worthy # 2 Fastest Growing | # 7 Most Popular # 7 Most Searched |
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Overall, users find the product easy to use and appreciate its features for tracking calls, recording conversations, and generating reports. They also praise the customer support team for being responsive and helpful. However, some users have expressed concerns about the pricing, as they feel it is somewhat expensive compared to similar products in the market. Additionally, a few users have reported occasional technical glitches and issues with the mobile app. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month |
Performance $36.00 $39.00 per month Growth $83.00 $99.00 per month Connect $250.00 $299.00 per month Enterprise Custom |
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View Detailed Pricing
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Calltracks
4.2 Based on 28 Ratings 
Call Tracker
4.8 Based on 21 Ratings 
calltrak
4 Based on 1 Ratings |
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| Company Details | Located in: San Francisco, California | Located in: Severna Park, Maryland |
| Contact Details |
888-670-4887 https://www.zendesk.com/talk/ |
800-577-1872 https://www.calltrackingmetrics.com/ |
| Social Media Handles |
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