Zendesk Talk vs TeamSupport Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Talk

Call Center Software

4.3 88 user ratings

Visit Website

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeamSupport

Help Desk Software

4.4 1,848 user ratings

Start Free Trial

Overview

Description	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more	TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available Starts at $35.0. Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 64% Popularity 65%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 92% Momentum 64% Popularity 86%
SaaSworthy Awards	# 3 Most Worthy # 2 Fastest Growing	# 19 Fastest Growing # 7 Most Popular

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 88 user ratings	4.4/5 1,848 user ratings
Ratings Distribution	Excellent 49.4% Very Good 36.5% Average 10.6% Poor 2.4% Terrible 1%	Excellent 51.4% Very Good 39.3% Average 6.8% Poor 2.1% Terrible 0.4%
Review Summary	Not Available	Overall, TeamSupport's customer support software is praised for its excellent features, ease of use, and ability to enhance customer satisfaction. Users appreciate its ticketing system, knowledge base, and reporting capabilities. They also find it beneficial for managing customer relationships, tracking customer interactions, and providing real-time support. However, some users have mentioned occasional glitches and the need for improved customization options. Nevertheless, TeamSupport is generally well-received and recommended for businesses seeking a comprehensive customer support solution.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Not Available Starts at $35.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month	Essential Support $35.00 $35.00 per user / month Professional Support $49.00 $49.00 per user / month Enterprise Support Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	TalkDesk 4.5 Based on 6540 Ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.7 Based on 63 Ratings Zendesk Talk Vs Call Center Studio Zendesk Chat 4.5 Based on 541 Ratings Zendesk Talk Vs Zendesk Chat Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Support 4.2 Based on 5051 Ratings Zendesk Talk Vs Zendesk Support	HelpDesk 4.5 Based on 64 Ratings TeamSupport Vs HelpDesk BoldDesk TeamSupport Vs BoldDesk Trakdesk 4.9 Based on 11 Ratings TeamSupport Vs Trakdesk HESK 4.4 Based on 7 Ratings TeamSupport Vs HESK Zendesk Support 4.2 Based on 5051 Ratings TeamSupport Vs Zendesk Support
	View All Zendesk Talk Alternatives	View All TeamSupport Alternatives