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Zendesk Talk

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Live Chat Software

4.4 20 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlike logo
Live Chat Software

4.6 1,183 user ratings

Start Free Trial

Overview

Description Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. Read more Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $90.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    80%
  • Momentum
    62%
  • Popularity
    87%
SaaSworthy Awards
Not Available
# 19 Highly Rated # 11 Fastest Growing

Features

Total Features
9 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.4/5 20 user ratings
    4.6/5 1,183 user ratings
    Rating Distribution
    • Excellent

      60%
    • Very Good

      25%
    • Average

      10%
    • Poor

      0%
    • Terrible

      5%
    • Excellent

      64.7%
    • Very Good

      31.7%
    • Average

      2.8%
    • Poor

      0.7%
    • Terrible

      0.2%
    User Sentiments
      Not Available

      Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration

      Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates

    Review Summary
    Not Available

    Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $25.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $90.0. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Forever Free Free

    Premium Plan $25.00 $25.00 per month

    Free Free

    Team $90.00 $100.00 per month

    Corporate $290.00 $320.00 per month

    Business $720.00 $800.00 per month

    Flex Custom

     
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots screenshots
    + 7 More
    Dashboard
    + 5 More
    Videos Not Available Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Orlando, Florida Located in: Cologne, Germany
    Contact Details

    Not available

    https://responcierge.com/

    Not available

    https://www.userlike.com/

    Social Media Handles

    Not available

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