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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveChat logo
Live Chat Software

4.6 2,594 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlike logo
Live Chat Software

4.6 1,183 user ratings

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Sponsored

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub logo

HubSpot Service Hub

Help Desk Software

4.6 1,909 user ratings

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Sponsored

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshchat logo

Freshchat

Live Chat Software

4.5 826 user ratings

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Overview

Description LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement. Read more Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more
Pricing Options
  • Free Trial Available
  • Starts at $16.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $90.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    92%
  • Momentum
    66%
  • Popularity
    94%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    94%
  • Momentum
    66%
  • Popularity
    88%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    82%
  • Momentum
    68%
  • Popularity
    68%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    87%
  • Momentum
    60%
  • Popularity
    84%
SaaSworthy Awards # 1 Most Worthy # 6 Highly Rated # 19 Highly Rated # 11 Fastest Growing # 9 Fastest Growing # 20 Highly Rated # 1 Highly Rated # 8 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 2,594 user ratings
4.6/5 1,183 user ratings
4.6/5 1,909 user ratings
4.5/5 826 user ratings
Rating Distribution
  • Excellent

    67.2%
  • Very Good

    26.5%
  • Average

    5%
  • Poor

    0.7%
  • Terrible

    0.6%
  • Excellent

    64.7%
  • Very Good

    31.7%
  • Average

    2.8%
  • Poor

    0.7%
  • Terrible

    0.2%
  • Excellent

    61.9%
  • Very Good

    32.9%
  • Average

    3.7%
  • Poor

    1%
  • Terrible

    0.5%
  • Excellent

    66.8%
  • Very Good

    24.9%
  • Average

    3.6%
  • Poor

    3%
  • Terrible

    1.6%
User Sentiments

    Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication

    Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents

    Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration

    Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates

    User Friendly Interface, Extensive Integrations, Robust Knowledge Base, Workflow Automation

    Limited Knowledge Base Customization, Inconsistent Notifications, Ticket Management Limitations, Customer Portal Limitations

    User-friendly Interface, Extensive Integrations, Efficient Customer Support, Effective Chatbot Functionality

    Occasional Software Glitches, Mobile App Limitations, Limited Customization Options, Inconsistent Support Response Times

Review Summary

LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.

Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement.

Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution.

Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $16.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $90.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Starter $16.00 $19.00 per user / month

Team $33.00 $39.00 per user / month

Business $50.00 $59.00 per user / month

Enterprise Custom

Free Free

Team $90.00 $100.00 per month

Corporate $290.00 $320.00 per month

Business $720.00 $800.00 per month

Flex Custom

Free Free

Starter $15.00 $20.00 per user / month

Professional $90.00 $100.00 per user / month

Enterprise $130.00 $130.00 per user / month

Free (Messaging) Free

Growth (Messaging) $15.00 $18.00 per user / month

Pro (Messaging) $39.00 $47.00 per user / month

Enterprise (Messaging) $69.00 $83.00 per user / month

Growth Omnichannel $29.00 $35.00 per user / month

Pro Omnichannel $59.00 $71.00 per user / month

Enterprise Omnichannel $99.00 $119.00 per user / month

 
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Screenshots & Videos

Screenshots All customers
+ 6 More
Dashboard
+ 5 More
+ 2 More
Freshchat Analytics screenshot
+ 4 More
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 2 More
Video Thumbnail Video Thumbnail
+ 4 More

Vendor information

Company Details Located in: Boston, Massachusetts Located in: Cologne, Germany Located in: Cambridge, Massachusetts - 02141 Founded in: 2006 Located in: San Mateo, CA
Contact Details

Not available

https://www.livechatinc.com/

Not available

https://www.userlike.com/

+1 888-482-7768

https://www.hubspot.com/products/service

+1 650 513 0514

https://www.freshworks.com/live-chat-software/

Social Media Handles

Not available

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