Home/Live Chat Software/Responcierge vs JivoChatUpdated on: April 18, 2024

Compare Responcierge vs JivoChat

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Overview

Summary

Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. ..show more

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Orlando, Florida

Wilmington, Delaware / +1 408-604-0183

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

Available Options for this Plan

  • Get Every engagement Tool Built-in
  • 2 Users
  • 8 Powerful Engagement Tools Built-in
  • Company Engagement Page
  • Proactive Engagement Messages
  • Integrate with 1,000 + Apps

Features of Responcierge

  • Live Chat + Video
  • Contact Form
  • Schedule Event
  • Knowledge Library
  • Phone Call Request
  • Email Capture
  • Client Testimonials
  • Link Launcher
Premium Plan
$25 /Month

Includes Options of Forever Free Plan +

  • Remove Responcierge Branding
  • Send Video Messages During Live Chat

Includes the features of Responcierge

Basic
Free

Features

  • Unlimited chats and websites
  • Customizable chat in 25 languages
  • Desktop, mobile and browser agent apps
  • 24/7 customer support
  • 2 month chat history storage
  • Basic CRM functions
  • Team chats for an unlimited number of staff members
Professional
$19 /User/Month

Features

  • All the benefits of Basic version, and:
  • Unlimited chat history storage
  • Proactively start chats and catch leads using Smart Triggers
  • Complete visitor info including IP addresses, region, visit source and more
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time
  • Connect JivoChat with chatbots and don’t miss a single request
  • Use built -in CRM to turn new customers into returning ones and grow your business
View Price Page

SCREENSHOTS

Responcierge Screenshots
View 8 screenshot(s)
JivoChat Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Wix
  • Drupal
  • Bitrix24
  • BigCommerce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Google Analytics
  • Shopify
  • Pipedrive CRM
  • Zapier

ALTERNATIVES

Top alternatives to Responcierge

Crisp
Crisp
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JivoChat
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tawk.to
Intercom
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LiveChat

Top alternatives to JivoChat

Tidio Chat
Tidio Chat
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tawk.to
Crisp
Crisp
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Intercom
LiveChat
LiveChat