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Live Chat Software

4.4 16 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Intercom logo
Live Chat Software

4.5 3,859 user ratings

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Sponsored

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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HubSpot Service Hub

Help Desk Software

4.6 1,909 user ratings

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Sponsored

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshchat logo

Freshchat

Live Chat Software

4.5 826 user ratings

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Overview

Description Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. Read more Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement. Read more Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $59.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    88%
  • Momentum
    68%
  • Popularity
    96%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    82%
  • Momentum
    68%
  • Popularity
    68%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    87%
  • Momentum
    60%
  • Popularity
    84%
SaaSworthy Awards
Not Available
# 2 Most Worthy # 3 Highly Rated # 9 Fastest Growing # 20 Highly Rated # 1 Highly Rated # 8 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 16 user ratings
4.5/5 3,859 user ratings
4.6/5 1,909 user ratings
4.5/5 826 user ratings
Rating Distribution
  • Excellent

    62.5%
  • Very Good

    25%
  • Average

    6.3%
  • Poor

    0%
  • Terrible

    6.3%
  • Excellent

    64.3%
  • Very Good

    27.6%
  • Average

    5.9%
  • Poor

    1.2%
  • Terrible

    1%
  • Excellent

    61.9%
  • Very Good

    32.9%
  • Average

    3.7%
  • Poor

    1%
  • Terrible

    0.5%
  • Excellent

    66.8%
  • Very Good

    24.9%
  • Average

    3.6%
  • Poor

    3%
  • Terrible

    1.6%
User Sentiments
    Not Available

    User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality

    Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance

    User Friendly Interface, Extensive Integrations, Robust Knowledge Base, Workflow Automation

    Limited Knowledge Base Customization, Inconsistent Notifications, Ticket Management Limitations, Customer Portal Limitations

    User-friendly Interface, Extensive Integrations, Efficient Customer Support, Effective Chatbot Functionality

    Occasional Software Glitches, Mobile App Limitations, Limited Customization Options, Inconsistent Support Response Times

Review Summary
Not Available

Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.

Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution.

Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $59.0. Offers Custom plan.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Forever Free Free

Premium Plan $25.00 $25.00 per month

Conversational Marketing (Business) Custom

Conversational Customer engagement (Business) Custom

Conversational Support (Business) Custom

Start (Small Business) $59.00 $59.00 per month

Grow (Small Businesses) $119.00 $119.00 per month

Free Free

Starter $15.00 $20.00 per user / month

Professional $90.00 $100.00 per user / month

Enterprise $130.00 $130.00 per user / month

Free (Messaging) Free

Growth (Messaging) $15.00 $18.00 per user / month

Pro (Messaging) $39.00 $47.00 per user / month

Enterprise (Messaging) $69.00 $83.00 per user / month

Growth Omnichannel $29.00 $35.00 per user / month

Pro Omnichannel $59.00 $71.00 per user / month

Enterprise Omnichannel $99.00 $119.00 per user / month

 
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Screenshots & Videos

Screenshots screenshots
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Ourbound
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Freshchat Analytics screenshot
+ 4 More
Videos Not Available Video Thumbnail
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Video Thumbnail Video Thumbnail
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Vendor information

Company Details Located in: Orlando, Florida Located in: San Francisco, California Located in: Cambridge, Massachusetts - 02141 Founded in: 2006 Located in: San Mateo, CA
Contact Details

Not available

https://responcierge.com/

Not available

https://www.intercom.com/

+1 888-482-7768

https://www.hubspot.com/products/service

+1 650 513 0514

https://www.freshworks.com/live-chat-software/

Social Media Handles

Not available

Not available

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