Twilio Flex vs CallHippo Comparison

Twilio Flex

Cloud Communication Platforms

3.9 213 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallHippo

Call Center Software

4.3 570 user ratings

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Overview

Description	Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more	CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more
Pricing Options	Free Trial Available Starts at $1.0.	Free Trial Not Available Starts at $14.0. Offers Custom plan.
SW Score & Breakdown		92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 89% Momentum 60% Popularity 89%
SaaSworthy Awards	Not Available	# 4 Fastest Growing # 4 Most Popular

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	3.9/5 213 user ratings	4.3/5 570 user ratings
Ratings Distribution	Excellent 53% Very Good 21.6% Average 3.1% Poor 2.9% Terrible 19.6%	Excellent 66.8% Very Good 17.3% Average 4.5% Poor 1.1% Terrible 10.2%
Review Summary	Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.	Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.
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Pricing

Pricing Options	Free Trial Available Starts at $1.0.	Free Trial Not Available Starts at $14.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month	Bronze $14.00 $18.00 per user / month Silver $18.00 $24.00 per user / month Platinum $30.00 $40.00 per user / month Enterprise Custom
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Alternatives

	Five9 4.1 Based on 1305 Ratings Twilio Flex Vs Five9 MSG91 4.4 Based on 94 Ratings Twilio Flex Vs MSG91 CloudContactAI 4.9 Based on 10 Ratings CommPeak Infobip 4.4 Based on 74 Ratings Twilio Flex Vs Infobip	RingCentral Contact Center 4.1 Based on 281 Ratings Call Center Studio 4.7 Based on 63 Ratings CallHippo Vs Call Center Studio CloudTalk 4.5 Based on 1332 Ratings CallHippo Vs CloudTalk CallTools 4.9 Based on 405 Ratings CallHippo Vs CallTools DialedIn
	View All Twilio Flex Alternatives	View All CallHippo Alternatives