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JivoChat logo

JivoChat

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio Chat logo
Live Chat Software

4.7 215 user ratings

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Qonvo logo
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Overview

Description Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. Read more Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage users in a meaningful way. The best part is that the Qonvo automated assistants can provide 24/7 support without a manual person handling it. Simply setup automation rules and teach the tool relevant skills to let users find what they want. Businesses can customise the chat window using their own branding and converse with users through text, images, structured cards, and embed files. Multiple team members can easily chat with a customer without sounding abrupt. This is made easier through the service desk which allows support executives to chat with customers in an user-friendly interface. Qonvo also supports conversations on mobile apps, making it easier for businesses to deploy it everywhere for their users expect chat support. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $12.5. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    73%
  • Momentum
    69%
  • Popularity
    86%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    73%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    68%
SaaSworthy Awards # 2 Fastest Growing # 6 Most Popular
Not Available

Features

Total Features
7 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 215 user ratings
    Not Available
    Ratings Distribution
    • Excellent

      77.1%
    • Very Good

      17.8%
    • Average

      4.1%
    • Poor

      1%
    • Terrible

      0%
    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $12.5. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $79.0. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Communicator $12.50 $15.00 per month

    Mailing $20.83 $25.00 per month

    Chatbots $32.50 $39.00 per month

    Starter Free

    Unlimited $79.00 $79.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots Not Available Qonvo screenshot
    + 1 More
    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: London, United Kingdom Located in: Washington, DC 20003
    Contact Details

    Not available

    https://www.tidio.com/

    +1 (202) 445-3937

    https://www.qonvo.com/

    Social Media Handles

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