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Everbridge IT Alerting logo

Everbridge IT Alerting

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Squadcast logo
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
Incident Management Software

4.5 2,074 user ratings

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Overview

Description Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more. Read more PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    75%
  • Momentum
    62%
  • Popularity
    82%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    64%
  • Popularity
    99%

Features

Total Features
7 Features
6 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
    CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
      CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 5 user ratings
    4.5/5 2,074 user ratings
    Ratings Distribution
    • Excellent

      66%
    • Very Good

      29.3%
    • Average

      3.3%
    • Poor

      1%
    • Terrible

      0.3%
    • Excellent

      56.7%
    • Very Good

      38.9%
    • Average

      4.2%
    • Poor

      0.1%
    • Terrible

      0.1%
    Review Summary

    Overall, users praise Squadcast's ease of use and excellent customer support. Reviewers commend its intuitive interface, making it accessible to users of all levels. They appreciate the software's helpful features, such as recording, editing, and publishing capabilities. Users highlight the reliability and stability of Squadcast, ensuring smooth remote recording sessions. Additionally, reviewers commend the responsive and knowledgeable customer support team who promptly address any issues or queries.

    PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

    Pros & Cons
    Not Available
    • Real-time engineering culture, so they are even more responsive to customers' needs
    • Central nervous system for users' digital ecosystem
    • Intelligently pinpoint issues like outages and capitalize on opportunities
    • On-call management to users alerting their teams
    • Automates work across teams, execute detailed playbooks, and accelerate resolutions
    • Occasional technical glitches and performance issues, particularly during high-traffic periods
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $10.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Essential Free

    Pro $9.00 $12.00 per user / month

    Enterprise $19.00 $25.00 per user / month

    Starter $10.00 $10.00 per user / month

    Team $29.00 $35.00 per user / month

    Business $39.00 $47.00 per user / month

    Digital Operations Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Cut down on noise
    + 4 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: New York, New York Founded in: 2017 Located in: San Francisco, California
    Contact Details

    Not available

    https://www.squadcast.com/

    1-650-989-2965

    https://www.pagerduty.com/

    Social Media Handles

    FAQs

    What are the key differences between Squadcast and PagerDuty?

    Squadcast focuses on incident management with features like centralized alerts and runbooks, while PagerDuty emphasizes real-time operations and on-call management.

    What are the alternatives to Squadcast?

    The top alternatives to Squadcast are StatusCast Incident Management, PagerDuty, Opsgenie, YetiCloud, and Incident.io.

    Which SaaS products can PagerDuty integrate with?

    PagerDuty integrates with various SaaS products, including Slack, AWS, Atlassian, Zendesk, and ServiceNow.

    Which product is better for large-scale incident management?

    Both Squadcast and PagerDuty are suitable for large-scale incident management, offering features like centralized alerts, on-call management, and real-time dashboards.

    How do the collaboration features of these products differ?

    Squadcast provides a shared workspace for team collaboration, while PagerDuty offers customizable escalation policies and integrations with third-party tools for enhanced collaboration.

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