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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
CRM Software

4.3 7,726 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Total Expert logo
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Sponsored

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Act! logo

Act!

CRM Software

3.7 800 user ratings

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Sponsored

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot CRM logo

HubSpot CRM

CRM Software

4.4 7,688 user ratings

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Overview

Description Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. Read more Total Expert is a robust CRM, that can be used to enhance engagement and amp up sales productivity on the go. The software features a seamless work module and is quite easy to tackle around. It provides a 360-degree contact view, accompanied by a dedicated dashboard and reporting structure, detailed lead & contact management metrics. As per reports, Total Expert has helped relationship managers and loan officers to get their business productivity enhanced by 20%. Also, they have noticed a 10% hike in the lead to application ratio. A dedicated customer support manager and support team are always at service, providing necessary solutions, to the problems raised by individual customers. Also, the latter are provided access to seamless integration facilities with third-party platforms. Unmatched training facilities are available at Total Expert, educating businesses on their customer driving skills and member engagement opportunities to be precise. Read more Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. Read more A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.0.
  • Free Trial Not Available
  • Total Expert Offers Custom plan.
  • Free Trial Available
  • Starts at $30.0.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    76%
  • Popularity
    97%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    80%
  • Momentum
    62%
  • Popularity
    80%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    85%
  • Momentum
    66%
  • Popularity
    86%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    97%
  • Momentum
    70%
  • Popularity
    68%
SaaSworthy Awards # 2 Most Worthy # 7 Highly Rated
Not Available
# 11 Most Popular # 9 Most Popular # 4 Highly Rated # 2 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 7,726 user ratings
4.6/5 153 user ratings
3.7/5 800 user ratings
4.4/5 7,688 user ratings
Rating Distribution
  • Excellent

    44.4%
  • Very Good

    41.9%
  • Average

    10.7%
  • Poor

    2.1%
  • Terrible

    0.8%
  • Excellent

    68.6%
  • Very Good

    26.1%
  • Average

    3.3%
  • Poor

    0.7%
  • Terrible

    1.3%
  • Excellent

    38.5%
  • Very Good

    27.3%
  • Average

    15.4%
  • Poor

    3.8%
  • Terrible

    15.1%
  • Excellent

    57.8%
  • Very Good

    32.4%
  • Average

    5.3%
  • Poor

    1.1%
  • Terrible

    3.3%
User Sentiments

    Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

    Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

    User-Friendly Interface, Excellent Customer Support, Extensive Marketing Automation Capabilities, Wide Range of Integrations

    Occasional System Bugs & Glitches, Slow Feature Rollouts and Enhancements, Complex System Navigation for New Users, Inconsistent Support Team Expertise

    Ease of Use, Comprehensive Contact Management, Excellent Customer Support, Customizable Database

    Software Glitches/Bugs, Outlook Integration Issues, Outdated User Interface, Limited Third-Party Integrations

    User Friendly Interface, Extensive Integrations, Email Tracking, Task Management

    High Pricing, Limited Customization, Occasional Software Glitches, Complex Workflows

Review Summary

Numerous reviewers find the software user-friendly, customizable, and effective in managing customer relationships and sales pipelines. Its robust features, such as lead generation, opportunity tracking, and analytics, are highly appreciated. However, some users mention occasional technical glitches, a steep learning curve, and pricing concerns. Overall, reviewers acknowledge Salesforce's strengths in sales automation, CRM, and customer service, highlighting its ability to streamline processes, enhance collaboration, and improve sales performance.

Total Expert receives mixed feedback from users. Common praises include its ability to automate workflows, improve efficiency, and facilitate comprehensive client management. Reviewers highlight the platform's user-friendly interface, customizable features, and robust reporting capabilities. However, some users express concerns regarding occasional technical glitches, limited customization options, and a learning curve associated with implementation. Additionally, there have been complaints about the software's stability, occasional bugs, and customer support responsiveness.

Overall, reviewers commend the software's user-friendly interface, comprehensive features, and solid customer support. Users appreciate its customization options, ease of use, and helpful reporting capabilities. They also highlight its effective contact management, sales tracking, and marketing automation capabilities. Many users find the software beneficial for managing customer relationships and streamlining sales processes. However, some users mention occasional technical glitches and limited integration options as areas for improvement.

Overall, users praise HubSpot CRM for its ease of use, comprehensive features, and excellent customer support. With an average rating of 4.5 out of 5 stars across various review platforms, the platform is highly recommended for businesses seeking a user-friendly and feature-rich CRM solution. Users particularly appreciate HubSpot CRM's intuitive interface, robust sales and marketing automation capabilities, and ability to integrate with other business applications. Some reviewers have reported occasional glitches and limitations in customization options, but these are generally outweighed by the platform's strengths.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $25.0.
  • Free Trial Not Available
  • Total Expert Offers Custom plan.
  • Free Trial Available
  • Starts at $30.0.
  • Free Trial Not Available
  • Starts at $15.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Starter Suite $25.00 $25.00 per user / month

Professional $80.00 $80.00 per user / month

Enterprise $165.00 $165.00 per user / month

Unlimited $330.00 $330.00 per user / month

Unlimited+ $500.00 $500.00 per user / month

Total Expert Custom

Act! Premium Cloud $30.00 $30.00 per user / month

Act! Premium Desktop $37.50 $37.50 per user / month

AMA Select (Marketing Automation Plan) $79.00 $79.00 per user / month

Free Tools Free

Starter l (For individuals & small teams) $15.00 $20.00 per month

Professional (For individuals & small teams) $800.00 $890.00 per month

Professional (For businesses & enterprises) $4,999.99 $4,999.99 per month

Enterprise (For businesses & enterprises) $3,600.00 $3,600.00 per month

 
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Screenshots & Videos

Screenshots Salesforce Adoption Dashboards
+ 2 More
Not Available Not Available Marketing Email
+ 6 More
Videos Video Thumbnail
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+ 1 More
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Vendor information

Company Details Located in: San Francisco, California Founded in: 1996 Located in: St. Louis Park, Minnesota Located in: Denver, Colorado Founded in: 2001 Located in: Cambridge, Massachusetts Founded in: 2006
Contact Details

+1 800-667-6389

https://www.salesforce.com/crm/

1800-830-9085

https://totalexpert.com/crm-sales/

+1 866-873-2006

https://www.act.com/

+1 888 482 7768

https://www.hubspot.com/products/crm

Social Media Handles

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