Zendesk Talk vs Rambl Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Talk

Call Center Software

4.3 88 user ratings

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Rambl

Call Center Software

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Overview

Description	Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. Read more	Rambl is a Call Center software that increases sales through the phone system. The Software offers features such as Click-to-Dial, Forward Calls, Call Auto-Logging, Voicemail Drop, Incoming & Outgoing Calls, Playbook Monitoring & Tuning, Call Data Export, Search and Call Recording Governance and many more. The software has an Auto Dialer feature to increase conversion rates, and streamline the workflow integrated with CRM dialing experience. The software also integrates with tools such as Salesforce, HubSpot, Google, Office 365, UberConference, Zoom, GoToMeeting, JoinMe, and more. Read more
Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Available Rambl Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 64% Popularity 65%
SaaSworthy Awards	# 3 Most Worthy # 2 Fastest Growing	Not Available

Features

Total Features	10 Features	4 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 1 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.3/5 88 user ratings	Not Available
Ratings Distribution	Excellent 49.4% Very Good 36.5% Average 10.6% Poor 2.4% Terrible 1%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $9.0. Offers Free-forever plan.	Free Trial Available Rambl Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Free Partner Edition $9.00 $9.00 per user / month Team $19.00 $19.00 per user / month Professional $49.00 $49.00 per user / month Enterprise $89.00 $89.00 per user / month	Rambl Custom
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Alternatives

	TalkDesk 4.5 Based on 6540 Ratings Zendesk Talk Vs TalkDesk Call Center Studio 4.7 Based on 63 Ratings Zendesk Talk Vs Call Center Studio Zendesk Chat 4.5 Based on 541 Ratings Zendesk Talk Vs Zendesk Chat Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings Zendesk Talk Vs Freshdesk Contact Center (Formerly Freshcaller) Zendesk Support 4.2 Based on 5051 Ratings Zendesk Talk Vs Zendesk Support	TalkDesk 4.5 Based on 6540 Ratings Rambl Vs TalkDesk CloudTalk 4.5 Based on 1332 Ratings Rambl Vs CloudTalk Nextiva 4.6 Based on 3885 Ratings Rambl Vs Nextiva CallHippo 4.3 Based on 617 Ratings Rambl Vs CallHippo Bright Pattern 4.7 Based on 282 Ratings Rambl Vs Bright Pattern
	View All Zendesk Talk Alternatives	View All Rambl Alternatives