Freshdesk Contact Center (Formerly Freshcaller) vs Phonon Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller)

Call Center Software

4.2 187 user ratings

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Phonon

Call Center Software

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Overview

Description	Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more	Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage. Read more
Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 87% Momentum 73% Popularity 84%	72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 60% Reviews 60% Momentum 66% Popularity 83%
SaaSworthy Awards	# 7 Fastest Growing # 8 Most Searched	Not Available

Features

Total Features	7 Features	0 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.2/5 187 user ratings	Not Available
Ratings Distribution	Excellent 50.5% Very Good 35.7% Average 5.6% Poor 3.1% Terrible 5.1%	Not Available
Review Summary	Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available
Pricing Plans Monthly Plans Annual Plans	Sprout Free Blossom $15.00 $19.00 per user / month Garden $29.00 $39.00 per user / month Estate $45.00 $59.00 per user / month Forest $69.00 $99.00 per user / month Estate Omnichannel $79.00 $99.00 per user / month Forest Omnichannel $139.00 $169.00 per user / month
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Alternatives

	Freshdesk 4.6 Based on 2492 Ratings Zendesk Talk 4.3 Based on 2233 Ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Zendesk Talk Aircall 4.4 Based on 1209 Ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Aircall Call Center Studio 4.7 Based on 63 Ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Call Center Studio Pulse CallDesk	Call Center Studio 4.7 Based on 63 Ratings Phonon Vs Call Center Studio Dialer360 4.7 Based on 19 Ratings Phonon Vs Dialer360 HoduCC 4.8 Based on 20 Ratings Phonon Vs HoduCC XCALLY 4.9 Based on 146 Ratings Phonon Vs XCALLY VCC Live 4.7 Based on 96 Ratings
	View All Freshdesk Contact Center (Formerly Freshcaller) Alternatives	View All Phonon Alternatives