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| Description | Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. Read more | Viavoo platform's Multichannel Hub has plug & play connectors with the flagship solutions of the digital ecosystem, allowing you to easily use consumer-generated content (CGC) or customer conversations, continuously. You devote your time to use, not to configuration. hybrid technology implements artificial intelligence techniques combining linguistic algorithms and machine learning, with an approach based on the meaning of sentences and not simply by keywords, for an optimal understanding of human language. Read more |
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Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform. |
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Viavoo Custom |
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Augment CXM
5 Based on 11 Ratings 
Adobe Analytics
4.3 Based on 1242 Ratings |
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| Company Details | Located in: Raleigh, North Carolina - 27601 Founded in: 2013 | Located in: Boulogne-Billancourt, France Founded in: 2009 |
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+1 919-275-5477 https://www.pendo.io/ |
Not available https://viavoo.com/ |
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