Paldesk vs TOPdesk Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Paldesk

Live Chat Software

4.7 10 user ratings

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TOPdesk

Service Desk Software

4.2 245 user ratings

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Overview

Description	Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more. Read more	TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more. Read more
Pricing Options	Free Trial Available Starts at $9.0.	Free Trial Available TOPdesk Offers Custom plan.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 71% Momentum 60% Popularity 81%
SaaSworthy Awards	# 13 Most Popular # 4 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 10 user ratings	4.2/5 245 user ratings
Ratings Distribution	Excellent 84% Very Good 12% Average 0% Poor 0% Terrible 4%	Excellent 36% Very Good 51.4% Average 11.3% Poor 0.8% Terrible 0.4%
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Pricing

Pricing Options	Free Trial Available Starts at $9.0.	Free Trial Available TOPdesk Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Rookie $9.00 $11.00 per user / month Early Stage $14.00 $19.00 per user / month Rising Star $22.00 $29.00 per user / month	Essential Custom Engaged Custom Excellent Custom
	View Detailed Pricing	View Detailed Pricing

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