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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opsgenie logo
Incident Management Software

4.6 362 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $5.0. Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    92%
  • Momentum
    63%
  • Popularity
    85%

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    88%

Features

Total Features
6 Features
4 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Not available
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Not available
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • Not available
    API Support
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 362 user ratings
    4.7/5 117 user ratings
    Ratings Distribution
    • Excellent

      66%
    • Very Good

      32.9%
    • Average

      0.6%
    • Poor

      0.3%
    • Terrible

      0.3%
    • Excellent

      76.9%
    • Very Good

      20.5%
    • Average

      1.7%
    • Poor

      0%
    • Terrible

      0.9%
    Review Summary

    Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $5.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Essentials $9.00 $11.00 per user / month

    Standard $19.00 $23.00 per user / month

    Enterprise $29.00 $35.00 per user / month

    Starter $5.00 $8.00 per user / month

    Growth $23.00 $30.00 per user / month

    Enterprise $25.00 $33.00 per user / month

    Custom Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Announcement
    + 3 More
    Team page
    + 4 More
    Videos Video Thumbnail
    + 3 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Austin, Texas

    Not available

    Contact Details

    +15126403000

    https://www.atlassian.com/software/opsgenie

    Not available

    https://victorops.com/

    Social Media Handles

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