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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
SuperOps RMM |
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk |
| Description | osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. Read more | In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync. Read more | SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 9 Most Popular # 5 Fastest Growing | # 6 Fastest Growing # 20 Fastest Growing |
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# 1 Most Worthy # 1 Most Popular |
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| User Sentiments |
Ticket Management, Customization Options, Email Integration, Ease of Use Outdated UI Design, Limited Third-Party Integrations, Complex Configuration, Lack of Reporting Functionality |
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User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System |
| Review Summary |
osTicket is a popular open-source help desk system praised for its ease of use and customization options, making it ideal for small businesses and internal teams. Users find its integration with email systems seamless, allowing for quick ticket creation and efficient management. While users appreciate its free self-hosted option, some point to outdated design and limited reporting functionality as drawbacks. Despite these shortcomings, osTicket remains a valuable tool for streamlining support processes and organizing customer inquiries. |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Monthly Plans
Annual Plans
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Open Source Free Cloud Hosted $12.00 $12.00 per month Virtual Appliance Custom |
HESK Cloud $24.91 $29.99 per month HESK Cloud Plus $41.58 $49.99 per month |
Standard $79.00 $89.00 per user / month Pro $99.00 $119.00 per user / month Super $129.00 $149.00 per user / month |
Free Free Growth $15.00 $18.00 per month Pro $49.00 $59.00 per month Pro + AI Copilot $78.00 $94.00 per month Enterprise $79.00 $95.00 per month Growth (Freshdesk Omni) $29.00 $35.00 per month Pro (Freshdesk Omni) $69.00 $83.00 per month Enterprise (Freshdesk Omni) $109.00 $131.00 per month |
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| Company Details | Located in: Alexandria, Louisiana Founded in: 2015 | Located in: Novo mesto, Slovenia Founded in: 2005 | Located in: Claymont, Delaware Founded in: 2020 | Located in: San Bruno, California Founded in: 2010 |
| Contact Details |
+1 318-290-3674 |
+972 3 533-3675 |
+1 628-270-9924 |
+1 (866) 832-3090 |
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