84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever. Read more | The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with your users and website visitors in real time. LiveZilla has been developed with open source products, which means it can work independently on your systems, giving you full control and complete customer data privacy. The live chat features such as pro-active chat invites, automated responses to generic queries, chat transcript emails and integrated feedback make LiveZilla a robust, well-rounded customer support every business needs. Read more |
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SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
Not Available
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# 7 Highly Rated # 5 Most Popular |
Total Features |
8 Features
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5 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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API Support |
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Review Summary |
LiveEngage garners positive feedback for its user-friendly interface, customization options, and robust analytics. Reviewers frequently commend its intuitive design, ease of setup, and the ability to personalize chatbots and widgets. Users also appreciate the comprehensive reporting and tracking features that provide valuable insights into customer engagement. While some users mention occasional technical glitches or limitations with certain integrations, the overall sentiment is overwhelmingly positive, highlighting LiveEngage's effectiveness in enhancing customer communication and improving website interactions. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
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Custom Custom |
LiveZilla ONE Free LiveZilla PRO $218.23 $218.23 One-Time Payment |
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Screenshots |
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Company Details | Located in: New York, NY | Located in: Singen, Germany |
Contact Details |
Not available https://liveperson.com/products/conversational-intelligence/ |
Not available https://www.livezilla.net/ |
Social Media Handles |
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