Home/Compare/LiveAgent vs Zendesk Support
Updated on: November 27, 2020

LiveAgent vs Zendesk Support

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveAgent Help Desk Software
(2378 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveAgent Help Desk Software
(2378 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Overview

Summary

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. ..read more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Bratislava, Slovakia / +421 2 33 456 826

San Francisco, California / +1 (415) 418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
View Price Page
Essential
$5 /User/Month

Starts from $5 /agent/month billed Annually or $9 /agent/month billed Monthly

Features

  • Email and social channels
  • Basic help center
  • Web Widget and Mobile SDK
Team
$19 /User/Year

Starts from $19 /agent/month billed Annually or $25 /agent/month billed Monthly

Features

  • Includes features of Essential plan, plus
  • Custom business rules
  • Performance Dashboards
  • Public apps and integrations
Professional
$49 /User/Month

Starts from $49 /agent/month billed Annually or $59 /agent/month billed Monthly

Features

  • Includes features of Team plan, plus
  • Multilingual content
  • CSAT surveys
  • Custom reports and dashboards
Enterprise
$99 /User/Month

$99 /agent/month billed Annually or $125 /agent/month billed Monthly

Features

  • Includes features of Professional plan, plus
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Satisfaction Prediction
  • Skills-based routing
  • Launch Success Program
Elite
$199 /User/Month

$199 /agent/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption and security
  • Data center location
View Price Page

SCREENSHOTS

LiveAgent Screenshots
View 14 screenshot(s)
Zendesk Support Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • OpenCart
  • PrestaShop
  • WordPress
  • GetResponse
  • X-Cart
  • Joomla
  • Squarespace
  • Weebly
  • Wix
  • CS-Cart
  • Drupal
  • MailChimp
    NA

ALTERNATIVES

Top alternatives to LiveAgent

Zendesk Support
Freshdesk
Zoho Desk
Front
SysAid

Top alternatives to Zendesk Support

Zoho Desk
Front
LiveAgent
SysAid
Freshdesk