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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. Read more | "Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency. With configurable workflows, robust integrations, and proactive support services, Comm100 empowers its customers to build stronger relationships, optimize experiences, and drive growth.” Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 2 Most Worthy # 3 Highly Rated | # 2 Highly Rated # 10 Most Popular |
| Total Features |
9 Features
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8 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| User Rating |
Not Available
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| Rating Distribution |
Not Available
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| User Sentiments |
User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance |
Ease of Use, Excellent Customer Support, Comprehensive Reporting, Feature Rich Limited Customization Options, Mobile App Issues, Occasional Bugs, Limited Weekend Support |
| Review Summary |
Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution. |
Overall, Comm100 Live Chat receives positive feedback from users. It is praised for its user-friendly interface, ease of setup, and robust features. Customers appreciate the live chat functionality, customizable chatbots, and comprehensive reporting tools. However, some users have reported occasional technical glitches and limited integration options. Additionally, concerns have been raised regarding the pricing structure and the lack of advanced features such as co-browsing and screen sharing. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Conversational Marketing (Business) Custom Conversational Customer engagement (Business) Custom Conversational Support (Business) Custom Start (Small Business) $59.00 $59.00 per month Grow (Small Businesses) $119.00 $119.00 per month |
Live Chat Startup $31.00 $39.00 per user / month Live Chat Plus $55.00 $69.00 per user / month Live Chat Ultra NA AI Agent NA |
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View Detailed Pricing
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| Screenshots |
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| Videos |
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| Company Details | Located in: San Francisco, California | Located in: Vancouver, Canada |
| Contact Details |
Not available |
+1 877-305-0464 |
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