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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Read more | atlasLive is a live chat service that can be easily integrated into a website to enable healthy conversations with customers. The brand believes that conversations can be catalysts to faster sales and with an interesting array of features and it promises to cut the sales cycle to half. Apart from the live chat pop out on the website, the service also allows to follow-up with customers via SMS conversations even when they’ve left the website. It supports auto-replies for the most common questions customers ask, saving manual effort. One of the biggest advantages is that Atlas Live allows unlimited users and there is no upper limit. For businesses using LassoCRM, the tool can be easily integrated and all registrants are immediately synced for a seamless experience. Fully setting up Atlas Live on a website takes just a few hours and getting started is even easier. Read more |
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| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 18 Highly Rated # 13 Fastest Growing |
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| Total Features |
9 Features
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4 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| Review Summary |
Helpshift is a popular customer service software praised for its user-friendly interface, ease of implementation, and comprehensive feature set. Reviewers highlight its intuitive design, customizable options, and strong reporting capabilities as key strengths. However, some users mention limitations in customization and integration with third-party systems. Overall, Helpshift is highly regarded for its ease of use, robust functionality, and ability to enhance customer support efficiency. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter Custom Growth Custom Enterprise Custom |
atlasLIVE $495.00 $495.00 per month |
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| Company Details | Located in: San Francisco, California Founded in: 2011 | Located in: Utah, United States |
| Contact Details |
+1 800-245-9165 https://www.helpshift.com/ |
+1 435-565-1005 https://try.atlasrtx.com/get-atlaslive |
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