ClickDesk vs Helpshift Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickDesk

Live Chat Software

4.1 120 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpshift

Live Chat Software

4.3 461 user ratings

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Overview

Description	ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more	Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Read more
Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Not Available Helpshift Offers Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 64% Popularity 80%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 66% Popularity 88%
SaaSworthy Awards	# 14 Most Popular	# 18 Highly Rated # 13 Fastest Growing

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 120 user ratings	4.3/5 461 user ratings
Ratings Distribution	Excellent 39.9% Very Good 44.9% Average 4.3% Poor 2.2% Terrible 8.7%	Excellent 48.8% Very Good 40.8% Average 7.6% Poor 1.6% Terrible 1.2%
Review Summary	ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.	Helpshift is a popular customer service software praised for its user-friendly interface, ease of implementation, and comprehensive feature set. Reviewers highlight its intuitive design, customizable options, and strong reporting capabilities as key strengths. However, some users mention limitations in customization and integration with third-party systems. Overall, Helpshift is highly regarded for its ease of use, robust functionality, and ability to enhance customer support efficiency.
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Pricing

Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Not Available Helpshift Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month	Starter Custom Growth Custom Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.6 Based on 2594 Ratings ClickDesk Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings ClickDesk Vs LiveAgent Smartchat ClickDesk Vs Smartchat Zendesk Chat 4.5 Based on 541 Ratings ClickDesk Vs Zendesk Chat HelpOnClick 4.5 Based on 31 Ratings ClickDesk Vs HelpOnClick	LiveAgent 4.7 Based on 2506 Ratings Helpshift Vs LiveAgent Zendesk Chat 4.5 Based on 541 Ratings Helpshift Vs Zendesk Chat ClickDesk 4.1 Based on 138 Ratings Helpshift Vs ClickDesk LiveChat 4.6 Based on 2594 Ratings Helpshift Vs LiveChat LiveHelpNow 4.6 Based on 321 Ratings Helpshift Vs LiveHelpNow
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