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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Grafana logo
Dashboard Software

4.7 72 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty logo
Incident Management Software

4.5 2,076 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opsgenie logo
Incident Management Software

4.6 364 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Splunk On-Call logo
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Overview

Description Grafana is software that assists companies to monitor everything from Prometheus & Graphite metrics, logs, applications, beehives, power plants, sourdough starters, and custom data sources. It makes metric visualization tools that are more accessible and easy to use across the entire company. Grafana cloud plan collects, analyzes, and alerts users on Graphite and Prometheus metrics and Loki logs on highly available, high-performance, and fully managed Grafana Cloud platforms. Users can get visibility into all data sources and metrics across their teams without jumping through multiple tabs and tools. The platform enables users to get massive query performance and high efficiency for their Prometheus metrics at any scale. Users can also access Grafana Enterprise, which includes access to enterprise plugins that take users' existing data sources and allow them to drop them right into Grafana. This will enable users to get the best out of their complicated and expensive monitoring solutions and databases by visualizing all the data more easily and effectively. Read more PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. Read more Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more Splunk On-Call is an intuitive call scheduling and rotation management software, backed by VictorOps and automated technologies, to streamline recurring tasks. Starting from team management to taking care of administrative efficiencies the software can be used to monitor them all. An interactive scheduling facility available within the particular eliminates spreadsheets and real-time confusion about who is on call, besides allowing supervisors to set up teams, automate notifications and personalise other necessary factors on the go. Corporates can make a choice between SMS, email, push and chat-based contact methods as per convenience. While an automated escalation mechanism present within helps with customisable policies and real-time alerts. On the other hand, an easy to use interface facilitates swift take on-call shifts and suitable requests on the go. Real-time integration with external platforms like Amazon CloudWatch, Alertsite, AppDynamics, Aptelingent, Alatus, Cabot, Bugsnag, BMC TrueSight Pulse, Criconus, Coralogix and DNS Check is of great help. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $19.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.45. Offers Free-forever plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    83%
  • Momentum
    73%
  • Popularity
    93%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    73%
  • Popularity
    99%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    85%
  • Momentum
    70%
  • Popularity
    85%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    72%
  • Momentum
    65%
  • Popularity
    66%
SaaSworthy Awards # 5 Fastest Growing # 2 Most Popular
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Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 72 user ratings
4.5/5 2,076 user ratings
4.6/5 364 user ratings
4.7/5 49 user ratings
Rating Distribution
  • Excellent

    69.4%
  • Very Good

    29.2%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    56.7%
  • Very Good

    38.8%
  • Average

    4.2%
  • Poor

    0.1%
  • Terrible

    0.1%
  • Excellent

    65.7%
  • Very Good

    33%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
  • Excellent

    73.5%
  • Very Good

    24.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    2%
User Sentiments

    Easy to Use Interface, Extensive Customization Options, Powerful Visualization Capabilities, Wide Range of Data Source Integrations

    Steep Learning Curve, Slow Loading Times, Limited Alerting Functionality, Complex Querying Language

    Reliable Alerting System, Extensive Integrations, Ease of Use, Effective Incident Management

    High Pricing, Confusing User Interface, Limited Customization, Mobile App Issues

    Ease of Use, Extensive Integrations, Reliable Alerting System, Flexible On-Call Scheduling

    Confusing Escalation Setup, Occasional Alert Delays, Unintuitive User Interface, Limited Mobile App Functionality

    Not Available
Review Summary

Grafana is widely praised for its powerful visualization capabilities, allowing users to create custom dashboards that provide insightful views of data from a variety of sources. Users appreciate its flexibility, extensive plugin library, and ease of integration with various monitoring tools. However, some users find the initial setup and configuration process complex, and point to limitations in its alerting capabilities. Despite these drawbacks, Grafana remains a popular choice for monitoring and analysis, particularly for those seeking a customizable open-source solution.

PagerDuty is widely praised for its user-friendly interface, ease of setup, and comprehensive alerting and incident management capabilities. Users appreciate its customizable dashboards, flexible escalation policies, and integrations with various third-party tools. The platform's real-time monitoring and alerting features are also well-received, with users highlighting their effectiveness in preventing outages and minimizing downtime. Additionally, PagerDuty's customer support is commended for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and performance issues, particularly during high-traffic periods.

Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

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Pros & Cons
  • Highly customizable and open-source data visualization platform
  • Makes metric visualization tools more accessible and easy to use
  • Provides massive query performance and high efficiency for Prometheus metrics at any scale
  • Can be complex to set up and configure
  • May require technical expertise to fully utilize its features
  • Real-time operations to ensure more productivity
  • Central nervous system for users' digital ecosystem
  • Provides on-call management to users alerting their teams
  • Can be expensive for small businesses
  • May require additional training for users to fully utilize its features
  • Alerting and on-call management
  • Integrated with more than 200 monitoring tools
  • Centralizes alerts and notifies the right people at the right time
  • Can be complex to set up and configure
  • May require additional training for users to fully utilize its features
  • Robust on-call rotational scheduler
  • Eliminates spreadsheets and real-time confusion about who is on call
  • Real-time integration with external platforms
  • May not be suitable for large organizations with complex on-call schedules
  • Limited customization options compared to some competitors
  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $19.0. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $9.45. Offers Free-forever plan.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Forever Free

Pro $19.00 $19.00 per month

Advanced $299.00 $299.00 per month

Enterprise Custom

Starter $10.00 $10.00 per user / month

Team $29.00 $35.00 per user / month

Business $39.00 $47.00 per user / month

Digital Operations Custom

Free Free

Essentials $9.45 $11.55 per user / month

Standard $19.95 $24.15 per user / month

Enterprise $31.90 $38.50 per user / month

Splunk On-Call Custom

 
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Screenshots & Videos

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Vendor information

Company Details Located in: New York, New York Founded in: 2014 Located in: San Francisco, California Located in: Austin, Texas Located in: Boulder, Colorado
Contact Details

Not available

https://grafana.com/

1-650-989-2965

https://www.pagerduty.com/

+15126403000

https://www.atlassian.com/software/opsgenie

Not available

https://www.splunk.com/en_us/products/on-call.html

Social Media Handles

FAQs

What are the key differences between Grafana and PagerDuty?

Grafana is a data visualization platform, while PagerDuty is an incident management software.

What are the alternatives to PagerDuty?

The top alternatives to PagerDuty are Zenduty, VictorOps, xMatters, Opsgenie, and StatusCast Incident Management.

Which SaaS products can Grafana integrate with?

Grafana integrates with GitHub and PayPal.

Which product is better for large-scale incident management?

PagerDuty is designed for large-scale incident management, with features like on-call management, escalation policies, and real-time alerting.

How do the reporting and analytics features of these products differ?

Grafana provides customizable dashboards and detailed analytics for data visualization, while PagerDuty offers dynamic reporting and insights into on-call and alerting processes.

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