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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
| Description | Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe. Read more | Trakdesk emerged from a pressing need for innovation in customer support software. The existing market offered tools that had become sluggish, outdated, and frustratingly limited in features. Trakdesk saw this gap and stepped in to revolutionize the user experience. With its intuitive design and robust functionality, Trakdesk offers a refreshing alternative, combining speed with a friendly UI to help businesses streamline their customer support processes. It empowers users to focus on what truly matters—providing exceptional customer service and growing their brand. Say goodbye to clunky software and hello to seamless, efficient support with Trakdesk. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 17 Fastest Growing # 10 Most Popular |
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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| Review Summary |
User reviews of Gorgias highlight its strengths in centralizing customer interactions across various platforms, including email, chat, and social media. Its integration with Shopify is particularly praised for streamlining order management and providing real-time customer information. While users appreciate the platform's user-friendliness and robust automation features, concerns arise regarding the occasional glitches, limited reporting functionalities, and challenges in setting up macros and rules. Despite these minor shortcomings, Gorgias is generally viewed as an efficient and valuable tool for managing customer service tasks, especially for e-commerce businesses. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $50.00 $60.00 per month Basic $104.00 $120.00 per month Pro $140.00 $160.00 per month Advanced $185.00 $210.00 per month Enterprise Custom |
Starter $9.99 $11.99 per user / month Professional $16.99 $19.99 per user / month Business $24.99 $29.99 per month Enterprise $44.99 $49.99 per month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
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| Company Details | Located in: San Francisco, California Founded in: 2015 | Founded in: 2016 | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: Boston, MA - 02109 |
| Contact Details |
Not available https://www.gorgias.com/ |
Not available https://trakdesk.com/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
+1 617 765 7997 https://www.creatio.com/crm |
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