Home/Compare/Freshcaller vs CallHippo
Updated on: October 28, 2020

Freshcaller vs CallHippo

87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone System, and Smart Call Forwarding. The software integrates with Zoho CRM, Pipedrive, Hubspot, Zapier, and more. Small, Medium and Large companies make use of the software. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

Newark, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • Buy Local Numbers
  • Buy Toll-free Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Blossom
$19 /User/Month

$15 per agent per month + pay per min billed annually

$19 per agent per month + pay per min billed monthly

Features

  • Includes features of Sprout Plan, plus
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Garden
$39 /User/Month

$29 per agent per month + pay per min billed annually

$39 per agent per month + pay per min billed monthly

Features

  • Includes features of Blossom plan, plus
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate
$59 /User/Month

$45 per agent per month + pay per min billed annually

$59 per agent per month + pay per min billed monthly

Features

  • Includes features of Garden plan, plus
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest
$99 /User/Month

$69 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Includes features of Estate plan, plus
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech Enabled IVR (Phone Trees) (Freddy)
  • Voicebot (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Estate Omnichannel
$99 /User/Month

$79 per agent per month + pay per min billed annually

$99 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Phone, Email, Social, Chat channels
  • Messaging (Add-Ons)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
Forest Omnichannel
$169 /User/Month

$139 per agent per month + pay per min billed annually

$169 per agent per month + pay per min billed monthly

Features

  • Everything in Estate of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Voicebot (Freddy)
  • Email Bot (Freddy)
  • Chatbots (Freddy)
  • Omniroute ™
  • Auto-triage (Freddy)
  • Speech Enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • 24x7 Email Support
  • 24x5 Chat Support and 24x5 Phone Support
View Price Page
Bronze
$18 /User/Month

Features

  • Free Number
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams
  • Call Recording
  • SDAP : Patent Pending Technology
Silver
$24 /User/Month

Features

  • Includes features of Bronze plan, plus
  • Unlimited Incoming Calls
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Intelligent Reports/Analytics
Platinum
$40 /User/Month

Features

  • Includes features of Silver plan, plus
  • Power Dialer
  • Call Transfer
  • 3 Way Calling
  • Call Barging
  • IP White Listing
  • App Blocking
  • Route to External Number
  • Forward to Multiple Device

Enterprise
Custom

Features

  • Includes features of Platinum plan, plus
  • Personalized Onboarding
  • Prioritized Custom Development
  • Advanced Integrations
  • External SIP Phone
  • Bring Your Own Carrier (BETA)
  • Custom Integrations
  • Custom Reports
  • Unlimited Users / Custom Discounts
  • Annual Business Review
  • Dedicated Account Manager
View Price Page

SCREENSHOTS

Freshcaller Screenshots
View 7 screenshot(s)
CallHippo Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Freshservice
  • Intercom
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • Slack
  • Pipedrive
  • Zapier

ALTERNATIVES

Top alternatives to Freshcaller

Aircall
Zendesk Talk
TalkDesk
Nextiva
Five9

Top alternatives to CallHippo

TalkDesk
Nextiva
Aircall
Five9
CloudTalk