Home/Compare/Freshcaller vs CallHippo
Updated on: October 17, 2019

Freshcaller vs CallHippo

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Freshcaller
(13 Ratings)
84%
CallHippo
(67 Ratings)
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Freshcaller
(13 Ratings)
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CallHippo
(67 Ratings)
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Overview

Summary

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone System, and Smart Call Forwarding. The software integrates with Zoho CRM, Pipedrive, Hubspot, Zapier, and more. Small, Medium and Large companies make use of the software. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, CA / +1 866 832 3090

Newark, Delaware - 19702

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Ideal for freelancers and start-ups

Features

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Ringtone Customization
  • Forward to Phone
  • Number Porting
Blossom
$25 /User/Month

Ideal for co-located teams

Features

  • Includes features of Sprout Plan, plus
  • Advanced Call Queues
  • Blind Transfer
  • Bulk Contacts Import (New)
  • Bring Your Own Carrier (B.Y.O.C)
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • SIP Connections
  • Custom Voicemail
  • Voicemail Transcription (New)
Garden
$49 /User/Month

Ideal for fast growing teams

Features

  • Includes features of Blossom plan, plus
  • Advanced Call Metrics
  • After Call Work
  • Call Barging
  • Conference Calling
  • Build Your Own Reports
  • Call Monitoring
  • European data center
  • Non-Business Hours Routing
  • Smart Escalations
  • Warm Transfer
  • Holiday Calendar
  • Queue Callback (Virtual Hold) (New)
Estate
$75 /User/Month

Ideal for global teams

Features

  • Includes features of Garden plan, plus
  • Abandoned Call Metrics
  • Holiday Routing
  • Service Level Monitoring
  • Omnichannel Routing
View Price Page
Basic
Free

Apt for an entrepreneur, single user

Features

  • 2 User per Month
  • Free Soft Phone
  • Forward-to-device
  • Welcome Message
  • Voicemail In Email
  • Free Integration
  • Global Connect (exclusive)

Note : Based upon the countries, the incoming call, outgoing calls and Virtual Numbers Varies. Contact the vendor to get the latest pricing detail.

Bronze
$10 /User/Month

Made with love for outbound calling teams

Features

  • Includes features of Basic plan, plus
  • Call Recording
  • Call-Hold Music
  • Country Blocking
  • Create Teams
  • Multi-lingual IVR
Silver
$18 /User/Month

Perfect for sales, marketing and small teams

Features

  • Includes features of Bronze plan, plus
  • Free Number
  • Free Incoming
  • Free $2 Credit
  • Call Transfer
  • Call Queuing
Platinum
$40 /User/Month

For power users

Features

  • Includes features of Silver plan, plus
  • Additional $3 Credit
  • Premium Support
  • Custom Integration
  • Additional Free Incoming
View Price Page

SCREENSHOTS

View 9 screenshot(s)
View 9 screenshot(s)

INTEGRATIONS

    NA
  • Intercom
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • Slack
  • Pipedrive
  • Zapier