Five9 vs uContact Comparison

Five9

Contact Center Operations Software

4.1 905 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

uContact

Call Center Software

4.6 26 user ratings

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Overview

Description	Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. Read more	uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. Read more
Pricing Options	Free Trial Not Available Five9 Offers Custom plan.	Free Trial Not Available Starts at $40.0.
SW Score & Breakdown		87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 74% Momentum 63% Popularity 72%
SaaSworthy Awards	# 2 Most Worthy # 5 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 905 user ratings	4.6/5 26 user ratings
Ratings Distribution	Excellent 41.6% Very Good 37.2% Average 14.2% Poor 3.1% Terrible 3.9%	Excellent 76.3% Very Good 13.8% Average 5% Poor 5% Terrible 0%
Review Summary	Overall, reviewers praise Five9's cloud-based call center solution for its scalability, flexibility, and rich feature set. Users appreciate its ease of use, comprehensive reporting and analytics capabilities, and ability to integrate with various business systems. The platform's AI-powered virtual agent and omnichannel capabilities are also well-received. While some users mention occasional technical glitches and a need for improved customer support, many acknowledge Five9's commitment to innovation and its ability to meet the evolving needs of contact centers.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Five9 Offers Custom plan.	Free Trial Not Available Starts at $40.0.
Pricing Plans Monthly Plans Annual Plans	Outbound Custom Inbound Custom Blended Custom	Classic (Cloud) $50.00 $50.00 per user / month Omni (Cloud) $60.00 $60.00 per user / month Play (Cloud) $60.00 $60.00 per user / month Full (Cloud) $70.00 $70.00 per user / month Classic (On-Premise) $40.00 $40.00 per user / month Omni (On-Premise) $50.00 $50.00 per user / month Play (On-Premise) $50.00 $50.00 per user / month Full (On-Premise) $60.00 $60.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Dialpad Contact Center 4.3 Based on 207 Ratings Five9 Vs Dialpad Contact Center RingCentral Contact Center 4.1 Based on 281 Ratings Call Center Studio 4.7 Based on 63 Ratings VCC Live 4.7 Based on 96 Ratings Novanet Cloud Contact Center Five9 Vs Novanet Cloud Contact Center	Call Center Studio 4.7 Based on 63 Ratings uContact Vs Call Center Studio TelebuHub uContact Vs TelebuHub DialedIn FIVE CRM 4.2 Based on 14 Ratings My Hotline uContact Vs My Hotline
	View All Five9 Alternatives	View All uContact Alternatives