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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dialer360 logo
Call Center Software

4.7 19 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Call Center Studio logo
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Sponsored

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva logo

Nextiva

Call Center Software

4.6 3,885 user ratings

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Sponsored

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller) logo

Freshdesk Contact Center (Formerly Freshcaller)

Call Center Software

4.2 196 user ratings

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Overview

Description One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone. Read more Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services. Read more Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more
Pricing Options
  • Free Trial Available
  • Free Trial Available
  • Call Center Studio Offers Custom plan.
  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    72%
  • Momentum
    62%
  • Popularity
    71%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    66%
  • Popularity
    75%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    96%
  • Momentum
    60%
  • Popularity
    100%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    89%
  • Momentum
    71%
  • Popularity
    84%
SaaSworthy Awards
Not Available
Not Available
# 1 Most Popular # 1 Most Searched # 7 Fastest Growing # 8 Most Searched

Features

Total Features
7 Features
10 Features
8 Features
7 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 4 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 7 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 19 user ratings
    4.8/5 130 user ratings
    4.6/5 3,885 user ratings
    4.2/5 196 user ratings
    Rating Distribution
    • Excellent

      73.7%
    • Very Good

      26.3%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      79.2%
    • Very Good

      16.9%
    • Average

      3.8%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      74.7%
    • Very Good

      15.7%
    • Average

      4%
    • Poor

      1.3%
    • Terrible

      4.3%
    • Excellent

      50.5%
    • Very Good

      35.7%
    • Average

      5.6%
    • Poor

      3.1%
    • Terrible

      5.1%
    User Sentiments
      Not Available
      Not Available

      Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

      Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

      Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations

      Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features

    Review Summary
    Not Available
    Not Available

    Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

    Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Free Trial Available
    • Call Center Studio Offers Custom plan.
    • Free Trial Not Available
    • Starts at $18.95. Offers Custom plan.
    • Free Trial Available
    • Starts at $15.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Dialer360 Others

    Voice Broadcasting (VB360) Others

    VoIP360 (VoIP Credit) Others

    Basic Custom

    Pro Custom

    Enterprise Custom

    Essential (Business communication) $18.95 $25.95 per user / month

    Professional (Business Communication) $22.95 $30.95 per user / month

    Enterprise (Business Communication) $32.95 $40.95 per user / month

    Core (Contact Centre) Custom

    Premium (Contact Centre) Custom

    Optimum (Contact Centre) Custom

    Ultimate (Contact Centre) Custom

    Sprout Free

    Blossom $15.00 $19.00 per user / month

    Garden $29.00 $39.00 per user / month

    Estate $45.00 $59.00 per user / month

    Forest $69.00 $99.00 per user / month

    Estate Omnichannel $79.00 $99.00 per user / month

    Forest Omnichannel $139.00 $169.00 per user / month

     
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    Screenshots & Videos

    Screenshots screenshots
    + 4 More
    Admin
    + 5 More
    Not Available  New Report
    + 6 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: United Kingdom Located in: Chicago, Illinois Located in: Scottsdale, Arizona Located in: San Mateo, California Founded in: 2017
    Contact Details

    (+44) 2037696777

    http://www.dialer360.com/dialer360/

    +1 737 212 98 66

    https://callcenterstudio.com/

    +1 800-799-0600

    https://www.nextiva.com/

    +1 650 513 0514

    https://www.freshworks.com/freshcaller-cloud-pbx/

    Social Media Handles

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