Sunbeam

About Sunbeam

Deep Dive with Clara AI

Sunbeam is a cutting-edge AI-powered feedback analytics and experience management platform designed to transform customer, employee, and product feedback into actionable insights in real time. By utilizing advanced natural language processing (NLP) and machine learning, Sunbeam efficiently analyzes large volumes of unstructured feedback, such as surveys, reviews, support tickets, and app ratings, to identify critical issues, complaints, and feature requests. These insights are prioritized based on severity and linked to their impact on key business metrics, enabling organizations to make informed, data-driven decisions. Unlike traditional methods like word clouds or basic keyword analysis, Sunbeam delivers precise, context-rich insights, helping businesses address challenges effectively. The platform supports a range of use cases, including customer experience (CX), employee experience (EX), product feedback, app reviews, and voice-of-customer (VoC) initiatives. Key features include instant issue detection, actionable suggestions, sentiment and severity tracking, NPS analysis, and robust integrations with diverse feedback sources. Additional tools, such as intelligent surveys, embeddable widgets, and app review management, further enhance its capabilities. Sunbeam ensures GDPR compliance with full data ownership, guaranteeing secure and efficient feedback handling. By empowering organizations to extract meaningful insights from open-text feedback, Sunbeam enables the identification of trends, prioritization of improvements, and enhancement of experiences across all touchpoints. Its innovative technology drives growth and operational efficiency with precision and reliability.

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Pricing

Free Trial Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

Online

Sunbeam Features

Show Feature Explanation

Show Missing Features

Experience Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%

Integration with CRM & Enterprise Systems

Action Management & Workflow Automation

Employee Experience

Customer Experience

Real-Time Analytics & Reporting

Feedback Collection

Helps in collecting feedback from users to assess the support

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Journey Mapping

Survey/ User Feedback Features

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Text Analysis Features

Topic Modeling

Entity Recognition

Keyword Extraction

Text Processing & Parsing

Text Classification

Reporting & Analytics

Data Visualization

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Sunbeam Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based / Subscription )

Sunbeam Custom

Features

Instant Issue Detection
Real-Time Tracking
Integrations & Tools
Track Issues
Reveal Impact
Inspire Action

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Disclaimer: The pricing details were last updated on 06/12/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Sunbeam Reviews

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Sunbeam Screenshots

Customer Feedback

Sunbeam FAQs

What is Sunbeam used for?

Sunbeam is Experience Management Software. Sunbeam offers the following functionalities:

Integration with CRM & Enterprise Systems
Action Management & Workflow Automation
Employee Experience
Customer Experience
Real-Time Analytics & Reporting
Feedback Collection
Sentiment Analysis

Learn more about Sunbeam features.

How much does Sunbeam cost?

Sunbeam provides a custom pricing for their software.

Learn more about Sunbeam pricing.

Does Sunbeam offer a free plan?

Yes, Sunbeam offers a free plan.

Learn more about Sunbeam pricing.

Does Sunbeam provide API?

Yes, Sunbeam provides API.

What is Sunbeam?

Sunbeam is an AI-powered experience management platform that turns unstructured customer and employee feedback into a prioritised, actionable list of issues to fix. It collects feedback from surveys, the Asklet conversational widget, continuously scraped public reviews, and any other source that can arrive via CSV, API, or webhook, then analyses everything in the same platform.

Who is Sunbeam for?

Sunbeam is built for teams that already generate meaningful volumes of open-ended feedback, typically hundreds of responses a month or more, and cannot extract clear insight from it. Typical buyers are CX and Voice of Customer leads, heads of product, and heads of people, often at companies running app stores, support queues, NPS programmes, or recurring employee surveys. Hospitality and DTC brands are particularly natural fits.

How is Sunbeam different from Qualtrics or Medallia?

Sunbeam is AI-first and unified. Collection and analysis live in the same platform, the analysis is the core product rather than a paid add-on, deployments run in days rather than months, and the price point is a fraction of a typical enterprise XM contract. Qualtrics and Medallia remain strong choices for organisations that want a full survey suite alongside a dedicated services team to run it.

How is Sunbeam different from Thematic, Enterpret, or Chattermill?

Thematic, Enterpret, and Chattermill are analysis-only platforms that assume feedback is already flowing in from somewhere else, such as Qualtrics, Zendesk, or a custom warehouse. Sunbeam also collects feedback, through surveys, Asklet, and continuous review scraping, and additionally builds an automatic system model of the product from that feedback, attaching volume, sentiment, and impact to each component.

What kinds of customer feedback can Sunbeam analyse?

Anything written in a free-text box. Sunbeam handles app store reviews from the Apple App Store and Google Play, reviews from Google Maps, Trustpilot, Booking.com, and Expedia, NPS and CSAT verbatims, employee pulse responses, support ticket text, conversational replies from Asklet, and any other source that can arrive via CSV upload, API, or webhook. Volume scales without per-response charges.

How does Sunbeam's AI work, and is it just ChatGPT?

No. Sunbeam runs purpose-built, fine-tuned models for thematic and sentiment analysis rather than calling a generic large language model. The models cluster the same underlying issue even when customers describe it in very different words, attribute sentiment to specific topics rather than the response overall, and feed an impact model that estimates how much each issue is moving the metric you care about.

What is Asklet?

Asklet is Sunbeam's embeddable conversational feedback widget, with optional voice input. Instead of static form fields, it responds dynamically to what the user says, drawing out richer and more specific feedback than a traditional survey can. A Shopify integration makes it a particularly natural fit for ecommerce and DTC brands. The richer raw data Asklet produces also makes the downstream thematic analysis sharper.

How long does it take to get value from Sunbeam?

Most teams see useful insight within minutes of bringing in their first batch of feedback, whether that is a CSV export, a connected app store, or a single completed survey. There is no implementation project, no taxonomy to design upfront, and no data team required, because the platform discovers structure from the feedback itself rather than waiting for it to be configured.

Where is my data stored, and is it secure?

All Sunbeam data is hosted on AWS in the Ireland region (eu-west-1) and the platform is built to be GDPR-compliant. Data is encrypted with AES-256 at rest and TLS 1.2 or above in transit, including backups and logs. Customer data is never used to train models, never shared between customers, and never sent to third-party AI services unless the customer explicitly opts in.

Sunbeam Contact

Vendor Details

Bristol, England - BS9 3HQ Founded : 2024

Contact Details

Not available

https://www.sunbeam.cx/

Social Media Handles

Linkedin 524

Sunbeam Integrations

Microsoft 365 Collaboration Software

Microsoft Teams Collaboration Software

Slack Business Instant Messaging Software

Shopify Ecommerce Software

Google Docs Document Creation Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

Sunbeam

About Sunbeam

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