Send and manage SMS and WhatsApp messages directly in Salesforce with Smart Engagement Agent, featuring AI replies, unified inbox, templates, and automation.
Read morePricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Message Catch Up
Helps to view your latest unread messages across board instantly with easeAI Summary
AI-Powered Native SummarizationMessage Scheduling
Set future delivery times for messagesMessage History and Archiving
Long-term retention of conversation data.Message Search
Search past conversations using keywords.Direct Message
Private messaging directly between users.External User Access
Controlled access for people outside the workspace or organizationEmojis and Reactions
Built-in visual reactionsGroup Chat
Direct chat between more than two usersVideo Calling
Video calls to allow better discussion and exchange of ideasChannels and Spaces
Public or private spaces for team communication@Mentions
Receive instant alerts for tagged mentions and direct messages.Security and Encryption
Protect your communications with powerful encryption, ensuring security both end-to-end and during transit.Cross-Platform Access
Available on web, desktop, and mobile platforms.Presence Indicators
Online, offline, away, or busy—status options that keep you connected and in control.Discussion Threads
Helps in ensuring collaboration and exchange of views pertaining to a specific topic through comment postsScreen Sharing
Enables remote participants to see your desktop that allows better collaborationMulti-language Support
Available in multiple languages to support global customersCloud Storage
Provides an online storage space to store dataFree Trial
Not available
No Credit Card Required, Get Started for Free
Company Plan (Recommended) $899.00 $899.00 per year
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Salesforce Smart ...
Manage customer c...
SMS messaging sol...
How to use SMS an...
What is Smart Engagement Agent?
What messaging channels does Smart Engagement Agent support?
Can users send media through SMS and WhatsApp?
Does Smart Engagement Agent integrate with Salesforce?
Which industries can use Smart Engagement Agent?
Does Smart Engagement Agent support automated or AI-powered replies?
Can customer conversations be linked to Salesforce records?
What is Smart Engagement Agent used for?
Smart Engagement Agent is Business Instant Messaging Software. Smart Engagement Agent offers the following functionalities:
Learn more about Smart Engagement Agent features.
What are the top alternatives for Smart Engagement Agent?
Here`s a list of the best alternatives for Smart Engagement Agent:
Does Smart Engagement Agent provide API?
No, Smart Engagement Agent does not provide API.
Vendor Details
Not available
Social Media Handles
Not available
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