VoiceOps

About VoiceOps

Deep Dive with Clara AI

VoiceOps is a sophisticated AI-powered platform designed to streamline and enhance quality assurance (QA) and coaching for customer-facing calls, particularly in regulated industries such as financial services, home services, and education. By utilizing advanced technology, the platform delivers actionable insights to improve team performance, ensure compliance, and support better decision-making. VoiceOps provides evidence-backed analytics with transparent scoring and adapts to situational contexts, feedback, and evolving needs without requiring retraining, ensuring continuous improvement. The platform automates workflows, including coaching, performance improvement plans (PIPs), and the consolidation of feedback, compliance alerts, and 1:1 notes into a unified system. It identifies high-risk moments and generates actionable documentation for timely responses. Additionally, VoiceOps offers valuable customer insights, such as trends in objections, motivations, churn risks, and feedback, empowering organizations to refine products, improve messaging, and train teams effectively. Key features include omnichannel support, SOC2 and PCI compliance, PII redaction, and tools to reduce customer acquisition costs while increasing retention. With real-time updates and customizable dashboards, VoiceOps equips businesses with the tools to drive growth, improve customer engagement, and achieve consistent results across sales, support, success, and collections through a unified AI-driven solution.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

63%
Momentum

63%
Popularity

70%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

VoiceOps Features

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Conversation Intelligence Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

AI/Machine Learning

Call Tracking

Employee Coaching Tools

Intent Recognition

Keyword Filtering

Real-Time Data

Tagging

Trend/Problem Indicators

Trend Analysis

Natural Language Processing

Call Recording

Facility to record calls with a set of conditions and compliance

Performance Metrics

Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a team

Access Controls/Permissions

Notes Management

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Qualification

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Feedback Management

Assists in managing the feedback provided or received after accomplishing an assigned task

VoiceOps Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Automated QA & Coaching Custom

Features

Auto-graded Scorecards for Any Call Type
Self-learning by Observing QA Teams
Compliance Ticketing & Alerts
Coaching Hub
Auto Generated Documents for Pips, Etc.
Up to 50 QA Models

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Voice of the Customer Custom

Features

Top Objections, Motivations, Repeat-call Drivers
Automatic Competitive Comparison Reports
Auto-filled Customer Profiles
AI-built Personas
Up to 50 Customer Insight Models

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Complete Customer Interaction Suite Custom

Features

Includes Features of Automated QA & Coaching and Voice of the Customer Plan, Plus
Auto-filled Customer Profiles
Priority Access to New AI Features
Unlimited Models

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Disclaimer: The pricing details were last updated on 29/08/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VoiceOps Pricing