Home/New SaaS Software/VoiceOps
Updated on: October 20, 2021

What is VoiceOps ?

VoiceOps

Manage Business with AI Tool
(15 Ratings) Write Review

VoiceOps software is an AI coaching and training platform for Call centers to increase the performance with world-class coaching. The software offers a Dashboard to monitor the sales process with trends. Skim through a call transcript for a quick pulse on the conversation and explore your data by searching statements at a keystroke. Generate reports on the team’s progress towards coaching goals. Small, Medium and Large companies make use of the software.

VoiceOps Features

VoiceOps Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, California / +1 203-246-9711
Deployment SaaS/Web/Cloud Category New SaaS Software

VoiceOps Pricing

Pricing ModelQuotation Based
VoiceOps
Custom

Features

  • Custom Behaviors
  • Accurate Transcripts
  • Instant Search

Disclaimer: The pricing details were last updated on 10/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VoiceOps pricing.

VoiceOps FAQs

VoiceOps offers the following functionalities:

  • Search
  • Workflow Management
  • Goal Management
  • Dashboard
  • Machine Learning
  • Performance Metrics
  • For Call Centers
  • Performance Analysis
  • Transcription

Learn more about VoiceOps features.

No, VoiceOps does not provide API.

Ask the Community View Community

VoiceOps Alternatives VoiceOps Alternatives

IFTTT
(173 RATINGS)
IFTTT Nothing in your business works in isolation, so it’s important that the software from different... read more
Visit Website
Online Check Writer
(1446 RATINGS)
Online Check Writer Online Checkwriter is a cloud-based software which prints checks online for any bank, on any blank... read more
Visit Website
Supermetrics
(88 RATINGS)
Supermetrics Supermetrics is a performance management tool that offers solutions to bring all marketing metrics... read more
Visit Website
Drag
(232 RATINGS)
Drag Drag links to Gmail and turns it into a collaborative workspace providing a single inbox to manage... read more
Visit Website
Lokalise
(340 RATINGS)
Lokalise Lokalise is a translation management system that enables agile teams to automate localisation... read more
Visit Website
OneSaaS
(135 RATINGS)
OneSaaS OneSaaS is made up for two different solutions for two different audiences. OneSaas Hub is designed... read more
Visit Website
Ecanvasser
(94 RATINGS)
Ecanvasser Ecanvasser is an outreaching, organizing and analytics application for political campaigns that... read more
Visit Website
myPOS
(3800 RATINGS)
myPOS myPOS is an integrated payment solution that provides a number of ways to take payments from... read more
Visit Website
Voicea
(3 RATINGS)
Voicea Voicea is a voice collaboration platform provided by EVA, a language assistant of the company. EVA... read more
Visit Website
ScreenScape
(224 RATINGS)
ScreenScape ScreenScape offers simple plug-and-play solutions to turn televisions and other display devices... read more
Visit Website

VoiceOps Reviews

OVERALL RATING
4.9
Based on 15 Rating(s)
Rating Distribution
  • 83.3 %
  • 16.7 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Consultant in Information Technology and Services
Consultant in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 30 July 2018) "VoiceOps"

What do you like best?

The best thing that I like about VoiceOps, is its comparison feature.

That helps the under-performers to learn and improve their sales.

What do you dislike?

There's nothing that I think i disliked about VoiceOps.

What problems are you solving with the product? What benefits have you realized?

To improve the sales performance of the team. VoiceOps also helps in increasing quantity of calls with maintaining quality.

...more
Stacie R
Stacie RSource : g2crowd.com
(Reviewed on 24 July 2018) "It was decent! "

What do you like best?

I liked that I could record audio phone calls

What do you dislike?

Sometimes it would have some glitches in the system

What problems are you solving with the product? What benefits have you realized?

To coach employees or be coached

...more
Andrew D
Andrew DSource : g2crowd.com
(Reviewed on 05 June 2017) "This is the new definition of valuable call data"

What do you like best?

- Higher quality parsing than any other tools we tested

- Higher accuracy transcription than other tools

- Custom labels/goals that actually fit our business

Overall, improves alignment with sales teams and product, good to understand how sales is describing/selling externally.

What do you dislike?

Looking forward to continued depth and power user offerings

Recommendations to others considering the product:

For strategic, data-driven teams, this is the future.

What problems are you solving with the product? What benefits have you realized?

Lack of clarity in what our sales team actually says, and how it correlates to outcomes.

...more
User in Real Estate
User in Real EstateSource : g2crowd.com
(Reviewed on 24 May 2017) "At 350% ROI in 3 months, call data holds real value. "

What do you like best?

If you have a large sales force you have two options for QA - hire full time specialists to comb through call recordings and score them based on a set of criteria that may or may not be measurable. Or, you can ask your managers to do it.

Our managers don’t have enough time to do this particularly well, and they certainly don’t have enough time to listen to more than one or two calls per rep before their 1-on-1’s.

This is a tool that lets us look at every call a rep makes instead of just one or two, thereby basing judgements around how to coach on accurate, predictable data. We see a greater degree of buy-in from our front-line sales members when they can look at their own call data and see exactly how they can improve, not just for a specific deal, but over time.

What do you dislike?

As an analyst, I found the data to be compelling, I just wish I could dig in deeper - what’s currently available is valuable, but I’m looking forward to having access to more granular insights as the product evolves.

What problems are you solving with the product? What benefits have you realized?

We’re sitting on a mountain of unstructured call data. Sentiment analysis is useless to our sales team (we tried, it did nothing to our output or close rates).

VoiceOps focuses on figuring out the best possible behavior specific to a sales group, then shows you how to coach other reps to put them on that same track. It’s not one-size-fits all, but it has been extremely effective.

...more
Aaron F
Aaron FSource : g2crowd.com
(Reviewed on 18 May 2017) "VoiceOps made our manual call QA obsolete. Couldn’t love that more. "

What do you like best?

We had full time employees whose entire job was listening to call recordings, flagging sensitive key phrases for our compliance team to review, and then creating hand-written notes for our sales development reps to send to managers.

That meant too many cooks in the kitchen, zero data-driven insights, and extreme inefficiency.

VoiceOps does all those things for us - sales development + compliance, so we’ve been able to reduce headcount while increasing accuracy on both sales coaching and regulatory review.

What do you dislike?

I wish the demo was a little more obvious as an exec, but on-boarding was a breeze, so did not end up mattering in decision making process.

What problems are you solving with the product? What benefits have you realized?

VoiceOps has helped us coach our outbound sales team to perform at a higher level, and made our manual call QA (compliance) obsolete.

2 birds, 1 tool.

...more
Cameron R
Cameron RSource : g2crowd.com
(Reviewed on 11 May 2017) "Made coaching new sales reps 10X easier. "

What do you like best?

We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback.

VoiceOps isn’t based on instinct, it’s based on data across all calls, so we were able to have consistency in our coaching. That’s been huge for us.

What do you dislike?

A clearer on boarding process would have been great, but overall it's very user-friendly.

Recommendations to others considering the product:

Why listen to hours of sales calls when you can have a tool to do that for you and pick out exactly what you’re looking for?

What problems are you solving with the product? What benefits have you realized?

Inefficient call shadowing and training for new SDRs.

This helped us speed that process up, almost automating the process of preparing for feedback sessions.

Whether or not it’s a direct effect of the tool, we’ve also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn’t contribute to that increase.

...more
David H
David HSource : g2crowd.com
(Reviewed on 09 May 2017) "40% increase in effective close attempts"

What do you like best?

When we used to sit down with our junior SDRs, we’d hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn’t know what to focus on, or how to customize our feedback for each rep.

VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members.

It’s made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data.

What do you dislike?

Nothing outstanding comes to mind. I look forward to learning how to use the platform more effectively.

Recommendations to others considering the product:

Make use of the data - there’s no point in having the tool if you don’t leverage the insights.

As managers, we found it quickly became a part of our daily toolset.

What problems are you solving with the product? What benefits have you realized?

Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings.

...more
Jacob M
Jacob MSource : g2crowd.com
(Reviewed on 05 May 2017) "VoiceOps SUPER-fan "

What do you like best?

Our team immediately saw an improvement in the effectiveness of our coaching sessions.

What do you dislike?

I haven't found anything to dislike - I'd love to be able to export a wider variety of reports, but that's not core to the function, so not having that function doesn't really detract.

Recommendations to others considering the product:

You rarely think "I'd rather have less data than more".

Call data is something we'll look back on in 5 years and think we were crazy for not demanding to see what our teams were saying, and how to best optimize.

What problems are you solving with the product? What benefits have you realized?

I've coached junior sales reps at multiple companies. Unless you have full time QA teams monitoring calls, you generally have no idea what your reps are saying. This solves that problem. I can see what my reps are saying, and immediately see areas that require heavier feedback.

The transcripts help when I need those reps to buy in to that feedback - I can point exactly to what they said, as opposed to having them push back and say "I never said that".

...more
Tymour F
Tymour FSource : g2crowd.com
(Reviewed on 04 May 2017) "Reliable call analytics you can coach to"

What do you like best?

Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context.

What do you dislike?

There's nothing that I dislike about this product. More flexibility in data queries would be great!

Recommendations to others considering the product:

Learn about why your top performing sales reps are successful - then hand those tactics to every single rep on your team. Why wouldn't you want that?

What problems are you solving with the product? What benefits have you realized?

We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues.

...more
User in Financial Services
User in Financial ServicesSource : g2crowd.com
(Reviewed on 02 January 2018) "Easy way to gather data for sales teams"

What do you like best?

I enjoy the 2-in-1 aspect of data and coaching. There isn’t always enough time to do both and VoiceOps kills two birds with one stone.

What do you dislike?

Nothing to dislike so far. In the initial phases of utilizing it.

Recommendations to others considering the product:

This program can allow sales managers to focus more on the sale and less in the data and analytics that’s go into a successful call. This program will be a game changer in the sales industry.

What problems are you solving with the product? What benefits have you realized?

This is an easy way to compile data and bring every sales rep up to speed on the best techniques to successfully close a deal.

...more
Read All Reviews

Videos on VoiceOps

SiteLock scales their coaching program with VoiceOps
SiteLock scales their coaching program with VoiceOps

VoiceOps Screenshots

VoiceOps screenshot
VoiceOps screenshot
VoiceOps screenshot

Customers

Airstrike
Airstrike
FundingCircle
FundingCircle
HomeLight
HomeLight
Quantum
Quantum
ICE
ICE
Pennfoster
Pennfoster
Square
Square
Weebly
Weebly

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com